Analyst Reseach

Welcome to the salesforce.com research center. Whether you’re a prospective customer in search of an independent review, or an existing customer looking to make the most of your subscription, you’ll find valuable information in the research reports, white papers, and Webinars below.

 
Gartner

Magic Quadrant for Sales Force Automation, 2012
This year’s Gartner Magic Quadrant Report positions salesforce.com in the Leaders Quadrant for Sales Force Automation. Download PDF

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 
Forrester

The Platform-As-A-Service For App Dev And Delivery Professionals, 2011
We found that Microsoft and salesforce.com led the pack because of their comprehensive features for application development and delivery pros and strong strategies in the category. Download PDF

 

Platform-As-A-Service For Vendor Strategy Professionals, 2011
In this report, we outline how Forrester Research Inc.’s 149-criteria evaluation of 10 PaaS vendors can be used to determine the best partner choices. Download PDF

 
Gartner

Magic Quadrant for CRM Customer Service Contact Centers, 2012
What business software should companies be providing to their customer service agents today? Gartner positions salesforce.com as a leader for CRM customer service contact centers. Download PDF

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.