Previews First Customer Relationship Management Online Service

Enterprise Application Leader Previews New Service at Demo 2001 Conference

PHOENIX, AZ — February 12, 2001 —, the market leader in delivering enterprise applications as online services, today offered a preview of the first fully customizable online customer relationship management (CRM) service at the prestigious DEMO conference. The solution, which includes best-of-breed sales force automation, customer support and marketing components will be generally available in March of 2001. The online subscription service requires no hardware, software or IT resources and is available at a fraction of the cost of traditional enterprise software. is one of only four companies that have been invited to return to the conference including Microsoft (NASDAQ: MSFT), Palm (NASDAQ: PALM) and Handspring (NASDAQ: HAND).

"Just over a year ago we proclaimed that the 'End of Software' is here and launched our flagship sales force automation service," said John Dillon, president and CEO of "Since that time over 25,000 organizations have registered to use our service. This March, we'll be proud to offer our customers a powerful, complete CRM solution previously available only to those willing and able to spend millions of dollars on traditional software packages." believes the Internet has "democratized" enterprise software and that companies no longer have to tolerate expensive, risky, difficult-to-use software that takes months and years to install and offers little or no return on investment. The company provides powerful CRM as a subscription service online and charges $50 per user per month with the first five users as a free trial for 12 months.

"We're pleased to see back at this year's DEMO conference," said Chris Shipley, Executive Producer of the DEMO Conferences. "The company continues to introduce powerful services that demonstrate the future of business services online," said Shipley.

Companies from many industries and of all sizes have become customers of Because the service was built from the ground up for the Internet, scales so that it can provide powerful applications for companies with several users to companies with several thousand users. Customers include Jones Lang LaSalle, the largest commercial real estate company in the United States, Berlitz, the localization and translation company, Siemen's Power T&D, a division of one of the largest manufacturing and utilities companies in the world, Putnam Lovell, the global investment banking firm and Broadvision, the leading supplier of personalized e-business applications.

" provides powerful technology to enable each department of our organization to see relationships throughout the entire company," said Donald H. Putnam, CEO of Putnam Lovell. "This is critical because as markets, business processes and products change, one thing remains consistent: the institutions we deal with expect us to know all about them. gives us the power to compete in today's economy," said Putnam.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.