Awarded Five Star Rating from PC Magazine

Newly Released Online Customer Relationship Management Service Recognized with Perfect Score

SAN FRANCISCO, CA — May 22, 2001 —, the worldwide market leader in online customer relationship management (CRM), today announced it received a five-star rating from PC Magazine for its newly released online CRM service which includes sales force automation, customer support management and marketing automation components. The review will appear in the June 12 issue of PC Magazine.

"Companies no longer have to tolerate risky, expensive, and difficult to use software that can take months or years to install," said John Dillon, president and CEO of "We're pleased that we have been able to create a robust online CRM service that is recognized by an industry leader like PC Magazine." was the only service reviewed to receive a perfect rating. PC Magazine reviews provide unbiased, detailed technical analysis of a product's features, performance, ease of use, design and competitive positioning. This honor comes only two months after the release of's integrated CRM service.

As the first complete CRM service to be offered online, was created to help companies improve productivity, maximize efficiency, gain competitive advantage and enhance long-term relationships with their customers. combines powerful online customer relationship management with a low total cost of ownership and rapid time to value.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.