Salesforce.com Announces Service Partner Program

Certified CRM Consultants to Maximize Value of Online Solution

SAN FRANCISCO, CA — July 2, 2001 — Salesforce.com, the global market leader in online customer relationship management (CRM), today announced its Service Partner Program. Designed to help customers quickly achieve maximum return on their CRM investment, the program matches salesforce.com customers to qualified consultants with deep experience in CRM implementations. Service Partners provide business processes reengineering, implementation services and ongoing support to help salesforce.com customers rapidly profit from their CRM initiatives.

Customers experience a vastly improved deployment timeline and success rate than with traditional client-server applications. "Through working with a salesforce.com Service Partner, we were able to get almost 100 employees up and running on salesforce.com in about ten days," said Kellie Wilson, project manager at Dow Jones Newswire. "They helped us with all of our data importing and migration so that we could make a smooth transition to salesforce.com and start using the service immediately."

Salesforce.com Service Partners, located strategically throughout North America, have undergone a salesforce.com training and certification process. Each is required to complete ongoing training to stay current with salesforce.com enterprise technology and best practices.

"Our Service Partner Program integrates technology and expert services to meet the complex CRM needs of our mid-market and enterprise customers," said salesforce.com vice president of business development, Carl Schachter. "The result is that companies, who have been repeatedly burned by lengthy enterprise software implementations or low adoption rates and usage, now quickly realize the promised value on their CRM investment."

Salesforce.com provides online customer relationship management applications that offer customers a highly effective, low-risk software alternative with a rapid time to value. As the first complete CRM service to be offered online, salesforce.com helps companies enhance long-term relationships with their customers to increase revenues and support profitability.

For more information on salesforce.com and its Certified Service Partner program, please call 1-800-NO-SOFTWARE or go to http://www.salesforce.com.

About Salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/ap/.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/ap/, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.