Appoints Frank van Veenendaal as Senior Vice President of Sales & Service

Former Actuate Executive to Drive Mid-Market Expansion

SAN FRANCISCO, CA. — November 7, 2001 —, the market leader in online customer relationship management (CRM), has added Frank van Veenendaal to its executive management team as Senior Vice President of Sales & Service. Van Veenendaal brings more than 20 years of enterprise sales experience to and is responsible for overseeing sales, consulting services and customer support operations for the Americas. Van Veenendaal's enterprise sales expertise is an asset to as the company continues its rapid growth and expansion into the mid-market. provides powerful online CRM as a subscription based service with a low total cost of ownership and a rapid time to value. The service helps companies improve productivity, maximize efficiency, gain competitive advantage and enhance long-term relationships with their customers without the expense and risk of traditional enterprise software. More than 3,000 companies including Adobe, Autodesk, Wachovia and Thomas Cook Global Services use to manage their CRM initiatives.

"Frank's appointment to the role of senior vice president comes at a strong growth period for and we're confident he will help us continue on our path of success," said Marc Benioff, chairman, president and CEO of Prior to joining, van Veenendaal served as senior vice president for Actuate Corporation, a 140 million dollar software company.

Prior to Actuate, van Veenendaal spent six years with Interleaf where he served in various roles including that of regional director of sales. In the early stages of his career van Veenendaal held various sales and sales management positions for high tech companies such as Integrated Solutions and Pyramid. About

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.