Gains Significant Global Traction with 4,100 Customers in More Than 100 Countries

In the past year, has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ: PSFT), Oracle (NASDAQ: ORCL), and SAP (NYSE: SAP) combined

SAN FRANCISCO, CA — April 19, 2002 —, the market leader in online customer relationship management (CRM), has demonstrated its global traction with over 4,100 customers in 100 countries on six continents. is available in five languages throughout the top CRM markets in North America, Europe, and the Asia-Pacific region, including recent releases of German, Japanese, and Swedish versions of the product. The company plans to continue its international expansion with five additional languages supported by year-end including Korean, Chinese, French, Italian, and Spanish versions. recently announced executive appointments at its international operations in Europe and Japan. The company has over 200 employees worldwide including over 40 in Europe and Japan.

As the first and only truly global online CRM solution, adds immense value to the international CRM marketplace, which Aberdeen Group predicts will reach $28 billion in 2005.'s unique web-based architecture allows international companies to share information throughout the world in real-time, while advanced global functionality provides users with localized language and currency. The flexible, dynamic multi-currency support allows global organizations to track opportunities, forecast and run reports in any and all currencies and roll up reports in the appropriate currency for any manager.

Demonstrating its command of the online CRM marketplace, has signed up global operations for many marquee customers around the world, including USA Today (NYSE: GCI), in the United States, Kikkoman (NASDAQ: KIKOF) in Japan, and Autodesk (NASDAQ: ADSK) and Le Meridien hotels worldwide. Le Meridien deployed in 60 countries simultaneously throughout the world. Other global customers include Adobe Systems (NASDAQ:ADBE), Fujitsu (OTC: FJTSY), Siemens PT&D (NYSE:SI), Wachovia (NYSE: WB), Berlitz GlobalNet and Daiwa Securities (OTC:DWABF.PK).

" is the perfect solution for a international company such as ours with users located throughout the world," said John Ryan, senior vice president, worldwide sales, Le Meridien. "The global functionality that allows access to real-time data customized for users in each location grants us a more integrated position from which to maximize our customer relationships and grow our business."

"We wanted something that works, and we wanted it now. For us, choosing was all about getting results, and getting them immediately," said Bob Zukis, president and representative director of Japan PricewaterhouseCoopers. "We want to stay focused on managing our business and our clients, not on managing software."

"Our international business model is focused on offering a dynamic product to the worldwide online CRM marketplace using the power of the Internet," said Marc Benioff, chairman, and CEO of "We're the only CRM application that has the architecture and functionality to adapt for any audience anywhere around the world."

As part of's continued international expansion, it has also recently announced additions to its worldwide offices, including the appointment of Phil Barker in the U.S. headquarters as senior vice president of global services and Akira Kitamura as president of Japan. provides companies of all sizes with an enterprise-class CRM solution at a fraction of the cost, fraction of the time, and fraction of the risk of traditional software systems. delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ: PSFT), Oracle (NASDAQ: ORCL), and SAP (NYSE: SAP) combined.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.