Salesforce.com Expands Worldwide Reach With Functionality In Eight Languages and Currencies

Global capabilities are unmatched with the addition of French, Italian and Spanish language support for users anywhere in the world

SAN FRANCISCO, CA — July 11, 2002 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that it has strengthened its global functionality with the addition of language capabilities in French, Italian and Spanish. Salesforce.com is currently available in eight languages throughout the top CRM markets in North America, Europe, and the Asia-Pacific region, including German, Japanese, and Swedish, and plans to add Korean and Chinese capabilities by the end of the year. It was also announced today that SITEL has standardized all of its international business units on salesforce.com for its global functionality. (Please see corresponding release, "SITEL Deploys Salesforce.com For Global Online Sales Force Automation.")

With its distinctive Web Services-based product, salesforce.com is the first CRM provider that is truly international in scope. This unique architecture allows users in these countries to log on anywhere in the world and view the necessary data in their native tongue. In addition to multi-language capabilities, salesforce.com also offers multi-currency support that allows users to track opportunities, forecast and run reports with localized elements. The flexible and dynamic nature of salesforce.com makes it the ideal solution for an international company with users based throughout the world.

"Salesforce.com's online model is perfect for our sales team, which is located throughout the world," said Scott Rames, director of sales operations for SITEL. "The international access with newly added European language support allows a much more valuable flow of information between users, which directly translates into better care for our customers."

"We wanted something that works, and we wanted it now. For us, choosing salesforce.com was all about getting results, and getting them immediately," said Bob Zukis, president and representative director of PricewaterhouseCoopers GHRS KK in Japan. "We want to stay focused on managing our business and our clients, not on managing software."

"The new global capabilities make it even easier for multi-national companies to share information effectively, accessing customer data in several languages and currencies," said John Appleby, managing director of salesforce.com EMEA. "No other CRM product offers global businesses the critical functionality that salesforce.com does, including the ability to update records and lead progression, and measure the results of campaigns with localized elements in real-time, from any location."

Salesforce.com currently has over 4,700 customers for its online CRM solution. Global customers include le Meridien, Autodesk, Dow Jones Newswires and Ericsson Microelectronics. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, salesforce.com has added more CRM customers than Siebel, PeopleSoft, Oracle, and SAP combined.

About Salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/ap/.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/ap/, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.