Salesforce.com Chairman Honored By CRM Magazine

Marc Benioff, Chairman and CEO of Salesforce.com Selected as One of the "Twenty Most Influential People in CRM in the Past Year"

SAN FRANCISCO, CA — October 21, 2002 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that Chairman and CEO Marc Benioff was chosen by CRM Magazine as one of the "Top 20 Most Influential CRM Executives" of the past year. Benioff was honored by the magazine's staff for his passion and vision in bringing about the "end of software." The full feature appears in CRM Magazine's September "CRM Leaders 2002" issue, and is available online at http://www.destinationcrm.com/articles/default.asp?ArticleID=2524.

"I am extremely honored to be recognized among the most influential in the industry by CRM Magazine," said Benioff. "At salesforce.com, we are dedicated to eliminating the hassles of enterprise CRM software and replacing it with the low-cost, low-risk, easy-to-use service that salesforce.com provides worldwide over the Internet."

Benioff founded salesforce.com in the spring of 1999 with a vision of catalyzing "The End Of Software," and has led salesforce.com to its current position as the fastest-growing CRM company with more than 5,000 customers around the world. Over the past year, salesforce.com introduced a comprehensive CRM product line, from Team Edition for small businesses to Professional Edition for mid-size companies to Enterprise Edition for larger, more complex organizations, proving that salesforce.com is ideal for companies of every size. A growing number of companies have recognized Benioff's vision is the best model for their CRM needs and have abandoned client/server implementations for the viable alternative of salesforce.com's online, pay-as-you-go model in order to see immediate ROI and a lower total cost of ownership. Benioff was recently honored as a World Economic Forum Global Leader for Tomorrow, class of 2002, and as a 2002 Computerworld Honors Laureate.

The "Top 20 Most Influential CRM Executives" identifies individuals who are the thought-leaders in the CRM world and are responsible for pushing the market forward with a vengeance. In addition to Benioff, the list includes visionaries and executives from Oracle, Microsoft, SAP, PeopleSoft, Morgan Stanley and PwC Consulting. In the same issue, salesforce.com was also acknowledged for its unique approach to CRM and its outstanding implementation for customer Textron Fastening Systems. A synopsis of Textron's positive experience with salesforce.com is available online at http://dcrm.infotoday.com/articles/default.asp?ArticleID=2530.

About Salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/ap/.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/ap/, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.