ISM Inc. Honors Salesforce.com as a Top CRM Package for 2003

After extensive marketing and technical review, leading CRM consulting firm selects salesforce.com Enterprise Edition as one of its "Top 30"

SAN FRANCISCO, Calif. - February 20, 2003 - Salesforce.com®,the market leader in online customer relationship management (CRM) announced today that CRM consulting firm ISM, Inc. has named salesforce.com Enterprise Edition one of its Top 30 CRM packages for 2003. Salesforce.com's innovative online solution was chosen from dozens of CRM software packages tested by the ISM Software Lab. The sophisticated yet intuitive Enterprise Edition scored top marks on 171 selection criteria, including 105 business functions, 48 technical features, and 18 user-friendliness/support features. Salesforce.com and other Top 30 selections are featured in ISM's 11th edition of "The Guide to CRM Automation" (www.ismguide.com).

"Salesforce.com offers users strong CRM functionality on a pay-as-you-go basis," said Barton Goldenberg, president of ISM. "ISM congratulates salesforce.com on the company's outstanding achievement."

"At salesforce.com, we are dedicated to CRM success for each of our 5,800 customers," said Marc Benioff, chairman and CEO of salesforce.com. "We are honored to be recognized for our own success at meeting the needs of large, global organizations who need powerful functionality without software hassles or risks."

Salesforce.com Enterprise Edition features advanced CRM functionality for automating sales, service, and marketing processes, as well as a revolutionary Enterprise Infrastructure that enables advanced customization, administration and integration. There is no hardware or software to buy, install, maintain or synchronize. Instead, Enterprise Edition customers get the best of both worlds: the ease of use and quick ROI of online services and the power to effectively support large organizations.

Salesforce.com delivers all of its products as an online information utility via a Web Services infrastructure, erasing the risk and capital expense previously associated with CRM software deployment. Salesforce.com leverages the full capabilities of the Internet to provide rapid, flexible deployment while maintaining the highest standards for security, reliability and performance. Given quick success with salesforce.com, usage is growing virally - to more than 5,800 salesforce.com customers and 78,000 users worldwide - as executives switch from enterprise software to online CRM success.

ABOUT ISM, Inc.

Founded in 1985, ISM, Inc. (http://www.ismguide.com) provides strategic advice on Customer Relationship Management and the Real-Time Enterprise. ISM is the publisher of The Guide to CRM Automation (11th edition) and author of CRM Automation (Prentice Hall, 2002 & 2003). ISM clients include Canon, Ceridian, Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestle, NYSE, PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells Fargo and Xerox.

ABOUT ISM, Inc.

Founded in 1985, ISM, Inc. (http://www.ismguide.com) provides strategic advice on Customer Relationship Management and the Real-Time Enterprise. ISM is the publisher of The Guide to CRM Automation (11th edition) and author of CRM Automation (Prentice Hall, 2002 & 2003). ISM clients include Canon, Ceridian, Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestle, NYSE, PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells Fargo and Xerox.