On-Demand CRM Success, Not Software, Highlighted at First Salesforce.com User and Developer Conference

Industry leaders, customers converge to showcase the explosive growth and momentum of on-demand CRM

SAN FRANCISCO, Calif. - November 10, 2003 - Salesforce.com®, the world leader in delivering on-demand applications, kicked off its first Dreamforce user and developer conference here today, highlighting the company's explosive growth and momentum in delivering CRM success, not software, to customers. Dreamforce, the first conference focused around on-demand CRM, celebrates the spirit of community and innovation that has made on-demand CRM a success for businesses of all sizes.

Speaking at the Dreamforce keynote sessions are software-as-service industry experts Adam Bosworth, chief architect and senior vice president, BEA Systems [NASDAQ: BEAS]; Blake Stone, CTO, Borland; Halsey Minor, chairman and CEO, Grand Central; Chris Thomas, chief e-strategist, Intel Corporation [NASDAQ: INTC]; David Vaskevitch, senior vice president and CTO, Microsoft Corporation [NASDAQ: MSFT]; Ernie Cormier, vice president, Business Solutions, Nextel [NASDAQ: NXTL]; Jim Balsillie, chairman and co-CEO, Research In Motion; and salesforce.com chairman and CEO Marc Benioff.

"In just four years, we have signed on more than 8,000 customers and 110,000 subscribers who are now successfully running their business with on-demand CRM," said Benioff. "We have been so successful with on-demand CRM that traditional software competition like Siebel are trying to jump back on the bandwagon. Together with our partners, developers and customers, we have not only proved the viability of on-demand CRM - we have made it an unbridled success."

More than 900 customers, developers and partners at the show will get exclusive previews of new customization, integration and globalization features in the new salesforce.com Winter '04 on-demand CRM release and the sforce 2.0 on-demand application server as well as benefit from hands-on training given by salesforce.com experts.

Attendees will hear from more than 50 customers, who will present their real-world implementations and demonstrate how they have customized and integrated salesforce.com for on-demand CRM success. Customer speakers and panelists include: Eagle Global Logistics [NASDAQ: EAGL], Forex Capital Markets, Geac, Inc., Globix, MedImpact, Neoforma [NASDAQ: NEOF], Phoenix Technologies [NASDAQ: PTEC], Segway, Wyse Technology and more.

The full community of salesforce.com partners will be gathered at the conference to demonstrate how their solutions extend the value of on-demand CRM. Platinum sponsors of the Dreamforce user & developer conference include Research In Motion, Intel, Microsoft and Nextel. Gold sponsors include BEA Systems, Borland, Echopass, Genesys, Visualsmart and Webex [NASDAQ: WEBX]. Silver sponsors include: AboveAll Software, Blue Wolf Group, Business Objects [NASDAQ: BOBJ], GrowthCircle, iAnywhere, Infone (Metro One), LinkPoint 360, Miller Heiman, Theikos, TIBCO [NASDAQ: TIBX] and WebSideStory.

Salesforce.com will also announce the winners of the 2003 Customer Innovation Awards, given to honor customers that exemplify innovative best practices using salesforce.com's software-as-service model.

About Salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/ap/.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/ap/, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.