CFO to Present at Prudential Equity Group's Technology Conference on October 27, 2004

Event to be Webcast Live on's Investor Relations Website

SAN FRANCISCO, Calif. — October 20, 2004 — (NYSE: CRM), Today, announced that Steve Cakebread, Chief Financial Officer, will be speaking at Prudential Equity Group's Technology Conference on Wednesday, October 27, 2004 at the Grand Hyatt Hotel in New York City.

Mr. Cakebread will be presenting at 11:40 AM (EST)/8:40 AM (PST). An audio webcast will be available on's Investor Relations website at

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.