Salesforce provides real time availability and performance information with trust.salesforce.com
SAN FRANCISCO — April 05, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced it has delivered 99.999% planned uptime and availability on its service to its customers over the past month. Salesforce.com also remains the only provider of on-demand services — or on-premise applications — that delivers the transparency and openness of publishing real-time and historical performance information with trust.salesforce.com.
During March, the company handled more than 800 million transactions (page views plus API calls). On March 27th, the company handled 40,450,839 transactions, the most it has ever delivered in a single day, compelling evidence of customer adoption of and confidence in Salesforce applications and third-party applications available via the AppExchange on-demand platform.
Salesforce.com is delivering more transactions to more customers and at faster speeds. On March 27th, for example, the average delivery speed was 280 milliseconds—slightly more than a quarter of a second. System improvements have continued to reduce the average time of page delivery even as more and more customers and subscribers use the service. The average response time has been declining and now averages lower than of any previous time in the company's history.
"There is no finish line when it comes to system reliability and availability, and our efforts to improve performance never cease," said Marc Benioff, Chairman and CEO, salesforce.com. "Our community of success demands the most reliable service that we can deliver, and our outstanding performance in March is evidence of our dedication to scaling ahead of their needs. As our customers extend on-demand computing beyond CRM to consume on-demand applications from the AppExchange, this level of performance has never been more important."
Salesforce.com remains the only on-demand service provider that has made public a Web site for system performance, http://trust.salesforce.com, to give the salesforce.com community unprecedented real-time access to critical service performance characteristics and historical information.
Trust.salesforce.com has set the standard for the on-demand market. The site provides salesforce.com customers, partners, and other interested members of the community transparent and open access to real-time and historical system performance information and updates, incident reports and maintenance schedules across all its key system components.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/ap/, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.