Ryder Wins 2008 Nucleus Research ROI Award with Salesforce.com
SAN FRANCISCO - October 17, 2008
Ryder uses Salesforce CRM and Force.com AppExchange to increase its pipeline and retention
- Salesforce.com [NYSE:
CRM], the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service
(PaaS), today announced that Nucleus Research has awarded Ryder System, Inc.'s, Supply Chain
Solutions division a prestigious 2008 ROI Award for its use of Salesforce CRM and applications from
the Force.com AppExchange. The award recognizes companies whose skillful deployment of IT
solutions has produced a positive, bottom-line financial return on investment. Using
Salesforce CRM, Ryder increased its sales pipeline significantly and dramatically improved its
contract retention rates.
"Ryder is honored to receive this Nucleus ROI Award for the tremendous ROI we've received
with salesforce.com," said Hernan Vera, group director of supply chain solutions marketing at
Ryder. "We were able to implement Salesforce CRM in just 30 days and, with the Force.com
AppExchange, we added functionally to meet all cross-departmental needs. Salesforce has
helped us be more agile, more profitable and more competitive - making us winners in many ways."
Using Salesforce CRM, Ryder was able to combine its disparate silos of data to consolidate
customer, prospect, and pipeline data, ensuring everyone in the company had access to timely and
accurate information. With a common source of information and a true 360-degree view of the
customer, the company has seen a dramatic increase in productivity across sales, marketing and
service. Ultimately, Salesforce CRM became the most complete source of customer information
at Ryder, facilitating the development of the company's first global pipeline.
"Ryder is a good example of how IT investments closely aligned to business goals can deliver
significant ROI. Using Salesforce CRM, the company was able to reap significant operational
improvements and ultimately drive higher revenues," said Rebecca Wettemann, VP of Research at
Companies that receive the Technology ROI Award demonstrate the link between IT strategy and
business goals. The implementation of the salesforce.com solution resulted in a 5158 percent
ROI as determined by Nucleus Research.
About Nucleus Research
Nucleus Research is a global provider of IT research and advisory services that provides
CFOs, CIOs, and their staffs with the real-world information they need to maximize the business
returns from their technology investments, including successfully executing their IT deployments
and determining the business value of their initiatives. Nucleus Research is the only technology
research firm that is registered with the National Association of State Boards of Accountancy
(NASBA). For more information, visit www.NucleusResearch.com.
Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/ap/.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/ap/, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.