Fair Isaac Leverages the Service Cloud from Salesforce.com to Facilitate Ongoing Customer Collaboration and Empowerment
SAN FRANCISCO - March 5, 2009
- Salesforce.com [NYSE: CRM],
the enterprise cloud computing company, today announced that Fair Isaac® Corporation (NYSE: FIC),
the leading provider of analytics and decision management technology, is using the Service Cloud
from salesforce.com to further customer collaboration and empowerment via an online
community. Adopting the Service Cloud, Fair Isaac strengthens its ability to anticipate and
meet customer challenges by inviting them to openly ask questions, provide feedback and trade
"Fair Isaac seeks to build a robust community made up of our customers and prospects,
developers, analysts, bloggers and others who are part of the Decision Management ecosystem," said
Laurent Pacalin, chief marketing officer at Fair Isaac. "With the Service Cloud from
salesforce.com, we're on our way toward accomplishing this, and expect valuable product development
insight and stronger customer relationships to result."
By launching its online customer community, Fair Isaac is the latest company leveraging the
Service Cloud from salesforce.com to transform its customers' experiences through the power of
cloud computing. Announced in mid-January of this year, the Service Cloud represents a fundamental
shift in how companies approach their online presence - the Web is not just a place to post
information, but a community where customers can interact with one another and a conversation with
a company at large. Companies can easily set-up and maintain an interactive cloud community for
their customers by leveraging salesforce.com technologies as building blocks.
The solution was easily integrated with Fair Isaac's existing technology, including Lithium
community forums, Six Apart's TypePad blog hosting, Eloqua demand generation tools and software
trials managed by Intraware, so users have a single sign-in across all applications. Using the
Force.com platform, it took Fair Isaac just eight weeks to deploy the Service Cloud.
Fair Isaac Corporation is one of the 55,400 companies of all sizes, industries and
geographies that comprised the salesforce.com customer base as of January 31, 2009. Revenue and
subscribers will be recognized as the service is delivered.
About Fair Isaac
Fair Isaac Corporation (NYSE:FIC) transforms business by making every decision count. Fair
Isaac's Decision Management solutions combine trusted advice, world-class analytics and innovative
applications to give organizations the power to automate, improve and connect decisions across
their business. Clients in 80 countries work with Fair Isaac to increase customer loyalty and
profitability, cut fraud losses, manage credit risk, meet regulatory and competitive demands, and
rapidly build market share. Fair Isaac also helps millions of individuals manage their credit
health through the www.myFICO.com website.
Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/ap/.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/ap/, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.