What is CRM?

CRM stands for “customer relationship management” and it’s software that stores customer contact information like names, addresses, and phone numbers, as well as keeps track of customer activity like website visits, phone calls, email, and more.

Take a tour See it in action

 

What is CRM?

CRM stands for “customer relationship management” and it’s software that stores customer contact information like names, addresses, and phone numbers, as well as keeps track of customer activity like website visits, phone calls, email, and more.

WATCH DEMOS

What is CRM?

CRM stands for “customer relationship management” and it’s software that stores customer contact information like names, addresses, and phone numbers, as well as keeps track of customer activity like website visits, phone calls, email, and more.

See it in action

What does CRM do?

  • Actively tracks and manages customer information.
  • Connects your entire team from any device.
  • Intelligently captures customer emails.
  • Simplifies repetitive tasks so you can concentrate on leads.
  • Delivers instant insights and recommendations.
  • Extends and customises as your business grows.

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Why CRM Matters?

  • CRM helps you ditch clunky processes and manual effort so you can get on with business.
  • You’ll find more leads, close more deals, keep more customers and grow your business.
  • One place to store all customer information means your conversations are always personal, relevant, and up to date.
  • Salesforce customers report 37% more sales revenue, 45% higher customer satisfaction, 43% better marketing ROI*.

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*Average improvements reported by salesforce.com customers in our Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.

What is cloud computing?

  • Cloud-based (or cloud computing) means that the applications are delivered over the Internet and run in any Web browser so that you can access them from any smart device.
  • No Hardware, No Software. Cloud computing applications are less expensive than desktop software because you only pay to use the software instead of having to buy, install, configure, and maintain it.
  • It’s effectively infinite in size, so you don’t need to worry about it running our of capacity.

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How Salesforce can help you.

Connect to your customers in a whole new way. Build more meaningful and lasting relationships - better understand their needs, identify new opportunities to help, address any problems faster and deploy customer focused apps lightning fast. With a single view of every customer interaction you can sell, service and market like never before.

Get more leads, close more deals, and do more faster.

Increase customer loyalty, retention, and satisfaction.

Connect 1-to-1 with customers on social, mobile, and more.

Anticipate customer wants based on past behavior.

 

Monitor and manage your business anytime, from anywhere.

 

Let’s get you started
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The best way to see which of our products is best for you is to download a free trial version. If you have questions about products, implementation, integration, or anything else, give us a call. Our highly trained reps are standing by, ready with answers.

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Questions? Our reps have answers. 800 1301 448 (Singapore), 800 967 655 (Hong Kong) or +65 6302 5700 (Intl)

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