CRM Solutions

Companies around the world are using Salesforce CRM solutions to deliver business success through better customer relationships. Salesforce.com's flagship CRM solution has proven to be a better alternative to traditional sales software, driving more sales success than other CRM products in the market.

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High user adoption, a complete suite of sales enablement tools, and robust customization supporting any sales process all make our sales CRM solutions the clear choice for managers, sales reps, and executives. Companies in every industry and geographic area use Salesforce CRM Sales to boost customer satisfaction, reduce expenses, and increase revenues.

Salesforce CRM solutions are perfect for businesses of any size and offer unique benefits, including:

  • Easy point-and-click customization, so your CRM solutions can support the way you sell
  • Real-time analytics that let your business make better decisions more quickly
  • Award-winning ease of use to foster company-wide adoption of business CRM
  • Award-winning results that that easy for all users to access

An effective sales organization is the key to a successful company. Salesforce.com's sales CRM products ensure that your sales teams work efficiently and keep revenues growing.

CRM Products for Sales

Salesforce.com's CRM solutions provide every sales rep with a complete customer view that is shared with support and marketing in real time. This approach makes our on-demand CRM solutions more effective for tracking and optimizing your pipeline, and ultimately helps you close more deals than you could with traditional business CRM products.

To successfully leverage business CRM, everyone on the extended sales team, from the newest junior rep to top executives, must gain fluency with your CRM product. That's why it's important to choose a CRM solution that is easy for anyone to use. Salesforce CRM's user interface is simple and intuitive, for the highest adoption rate of all CRM solutions in the industry.

  • Loved by reps. Sales reps need a CRM solution that makes their lives easier, not harder. Thanks to integration with popular tools like Microsoft Office and Outlook; fast, easy access online, offline, or via mobile devices; and a user interface rated "simple and intuitive" by PC Magazine, salesforce.com's CRM solution is the one every rep will love and use.
  • Critical for managers. Business managers need to have visibility into their sales reps' activities and pipelines. Salesforce CRM's powerful opportunity management, forecasting, and customization capabilities help sales managers stay confident that their team's productivity is always maximized.
  • Trusted by executives. Executives need fast, accurate insight into critical business issues. With customizable analytics, salesforce.com's CRM solutions provide real-time answers and business insight right inside the application, with a single click.

Although traditional CRM products may provide some features you're looking for (and many you don't need), they typically achieve unimpressive adoption rates by sales teams. With CRM solutions from salesforce.com, you get all the power of traditional business CRM and more, without the hassles of IT maintenance or the need to change your processes to fit the CRM system. With easy upgrades and customization, ours is the business CRM solution your sales and marketing organizations will love―and use. Put the power of cloud computing CRM solutions to work for your company.

Business CRM for Increased Sales

Salesforce.com's CRM solutions let businesses get the most out of their sales data. As business CRM that is both comprehensive and easy to customize, Salesforce CRM helps companies manage people and processes more effectively. Our CRM solution lets sales reps spend more time selling and closing deals, and less time on administration.

  • Lead Management. Companies can achieve greater sales success through better lead management and distribution across sales and marketing channels. Use Salesforce CRM solutions to track prospect inquiries and route qualified business leads to the right people. Give reps instant access to the hottest opportunities and ensure leads are never dropped or lost by using our CRM solution's powerful lead management features.
  • Opportunity Management. . Salesforce CRM provides a single location for updating deal information, tracking opportunity milestones, and recording all opportunity-related interactions, letting your sales team collaborate to close deals faster.
  • Account and Contact Management. Salesforce.com's business CRM solutions provide a 360-degree view of each customer. Your sales teams have instant access to in-depth knowledge of every account and contact, facilitating strong, lasting customer relationships and enabling better collaboration and communication across your organization.
  • Approvals and Workflow. CRM solutions from salesforce.com provide seamless workflow management and automation capabilities, allowing easy customization of your CRM products to match your organization's unique sales processes. The end result is the definition of CRM success: better control over routine activities, elimination of redundant tasks, an automated approvals process, and adherence to your business model.
  • Sales Forecasting and Pipeline. Salesforce.com's CRM solutions provide global, customizable forecasting capabilities, delivering clear visibility into your sales funnels and pipelines. Through accurate, timely revenue and demand forecasting, our business CRM products help sales reps increase pipeline, close more deals, boost profits, and better align expenses with revenue growth.
  • Reports and Dashboards. Customizable reports and dashboards give sales managers and executives instant access to the real-time data and analysis they need to run their business. Salesforce.com's CRM solutions also include at-a-glance dashboards that provide a consolidated up-to-the-second view of sales data.
  • Sales Content Management. With our business CRM solutions, your reps always have access to the most up-to-date and relevant documents for the opportunities they're working. Keep your best sales and marketing materials (such as competitive information, datasheets, presentations, or other corporate documents) in one easy-to-reach location. Reps can then use our CRM product's tagging, rating, and subscription features to quickly find and download the collateral they need.
  • Mobile. Salesforce CRM solutions help sales reps stay ultra-productive through instant access to important customer data via their BlackBerry, iPhone, or Windows Mobile device.

Whether you're a large enterprise or a small business, CRM is the right answer for empowering sales teams to compete and win in today's challenging economy. Follow the lead of 63,200 successful companies worldwide: Choose the world's best business CRM solutions from salesforce.com, the CRM products leader.

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Dashboard

Cloud Infrastructure for CRM

Today, we expect the Web to work all the time and in real time. The Force.com cloud infrastructure delivers that same level of reliability for business Web applications like CRM.


That means the highest levels of reliability, security, and performance in the industry. Extra capacity for you to grow. No-hassle upgrades. And constant innovation, improvement, and investment in the technology. No wonder more than 63,200 companies run their businesses on Force.com.

 

Multi-Tenant Kernel
Focus on your business, not on technology

With multitenancy, all salesforce.com customers share a common platform and infrastructure. So every customer automatically benefits from the latest CRM and platform innovations. Just like with Google or Amazon.com, you don’t have to worry about upgrades. The result: You spend more time focused on your business and getting the most out of your investment in CRM.

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Security
Rest assured: Dependability you can count on

Count on it: The Force.com cloud infrastructure consistently delivers 99.9% reliability. That means that when you need to access your information, it’ll be there waiting for you. Our systems are engineered to be the most reliable in the industry because we know you need your data 24/7.   View Customer Testimonial

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Proven Reliability
Trust our cloud—You’ll be in good company

Force.com passed the toughest security certifications in the industry, including ISO 27001, SAS70 Type II, and SysTrust. Thousands of customers, such as Cisco, Symantec, and SunTrust Banks, have put salesforce.com through their toughest security stress tests, and we passed with flying colors.   View Customer Testimonial

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Proven, Real-Time Optimization
Don’t wait for your data

In today’s world,CRM users expect to get their customer data as quickly as they can search on Google or post on Facebook. Force.com delivers by sending CRM data in under 300 milliseconds on average—faster than you can blink.  View Customer Testimonial

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Real-Time Integration
Leverage your existing systems

CRM usually doesn’t exist in a vacuum: You’ll probably want to connect it to other apps used for things like orders, billing, inventory, and finance. Force.com’s Web services API handles more than 100 million transactions per day. That’s half of our system transactions, and it’s more than most cloud-computing vendors manage in a year.   View Customer Testimonial

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Real-Time Transparent System Status
Discover the easiest way to connect. Ever.

What if sharing information with partners was as easy as it is to share on LinkedIn or Facebook? It is with Salesforce to Salesforce. Click, connect, and share any CRM information—such as leads, deal registration, or cases—with any of your partners that also use salesforce.com, all in real time.

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Easy Upgrades
Enjoy new features with no hassles

Imagine walking into your office on Monday morning and immediately starting to use new CRM features that were rolled out over the weekend. Without any effort on your part and without breaking any of your customizations or integrations. It happens with each of our major releases—several times a year—for salesforce.com customers. Every functionality-packed release helps you create deeper customer relationships.   View Customer Testimonial

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Trust
Keep an eye on the cloud

If your cloud had the highest performance in the industry, wouldn’t you want to show it off? We do. Our trust.salesforce.com site is truly unique. It shows both recent and historical performance plus uptime data for our cloud infrastructure. We believe in complete transparency so our customers can feel confident about managing their CRM in our cloud.   View Customer Testimonial

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Data Center
Triple your confidence

Salesforce.com customers sleep better at night knowing that their data will be there no matter what happens. With our three global data centers, your customer data is always backed up in multiple locations around the world. While other clouds use only a single data center, Force.com provides three for triple the confidence.   View Customer Testimonial

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Proven, Real-Time Scalability
Grow your business with proven, real-time scalability

With a subscriber base that has grown in the past 10 years to serve nearly 60,000 businesses, salesforce.com has proven its ability to scale. Whether you’re a small, medium, or large-sized company, salesforce.com serves companies of all sizes and scales with you as your business grows.   View Customer Testimonial

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Sandbox
Enjoy all the customization with none of the risk

If you’re like most companies, you’re probably always thinking of changes you’d like to make to your CRM system—the data you track, the processes you use, and the people who use the system. With a real-time sandbox, you can instantly set up a separate environment where you can test new functionality and train new users without impacting your production system.  View Customer Testimonial