Get a complete view of your customers
Your CRM apps should reflect your business, not the other way around. With the Force.com cloud platform, you can track any data you want, such as orders, discounts, references, competitors… anything. Other clouds limit your additions to only a few data objects; our cloud is unlimited. Because how else can you keep track of everything that’s going on with your customers? View Customer Testimonial | Watch Demo
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Run all your CRM processes
Customization isn’t just about data. What about logic: those all-important business rules? Salespeople need to route orders… service agents need to validate customer entitlements… you’ll have dozens of business rules to add into your CRM app. But with Force.com, you can run code in the cloud so there are no limitations on CRM logic—and no need for more servers. View Customer Testimonial
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Work smarter—and faster
Your business is made up of hundreds of business processes. Now you can design and automate any business process or workflow without code. The Force.com Visual Process Manager runs in real time like your business, so you can quickly design and automate processes such as scripting a service call, approving a sales discount request, routing a service escalation to the right expert, or automating a complex quote process. Watch demo
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Achieve 100% user adoption
Users won’t adopt CRM apps that are hard to use and that aren’t relevant to their jobs. When you can easily customize the user interface, widespread adoption usually follows. With Force.com , you can customize the UI for any type of user: a sales manager, marketing executive, customer service agent, or anyone in your business. And we’re talking deep customization—down to the pixel level. View Customer Testimonial
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Connect your CRM with your Web site
CRM begins with your Web site: generating leads, delivering product information, and servicing customers. With the Force.com cloud platform, your CRM app and your Web site work together seamlessly. Customer data captured on the Web flows right into your CRM app. You can even build pages or entire sites on Force.com : 100% in the cloud, with no software or hardware. View Customer Testimonial
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Access your data: anytime, anywhere
Businesspeople need access to customer data wherever their work or life takes them. Force.com makes it easy to run your CRM apps—including all your customizations—on popular mobile devices. It’s easy to deploy, it’s free, and it all runs on the same, trusted cloud platform as your CRM apps. View Customer Testimonial
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1000+ applications and services
There are more than 1000 applications and services on the AppExchange . You can find everything from native Force.com applications for accounting, recruiting, and asset management to CRM extensions for email marketing, pricing, and quoting. Additionally, engage with 170+ custom application development partners to drive your most critical Force.com initiatives. View Customer Testimonial
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See what’s happening in your business
For most managers, nothing is more important than keeping a finger on the pulse of the business: knowing what people are working on, what deals are going to close, and how customers are being served. Force.com makes it easy for you and your business users to create your own reports—without the need for programmers. And because your reports run on live data, they’re better than up to the minute… they’re up to the second. View Customer Testimonial
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Get your hands on the right content
Having the right content at your fingertips makes you look like a hero to your customer. With Force.com , you get an integrated content library so reps and agents can easily find the right content, right when they need it. But how can they tell which is the right content? Force.com supports voting and discussions, so everyone can see which content is the most successful. View Customer Testimonial
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See only what you need to
While one CRM user may need access to a critical piece of data—let’s say her commission—other users shouldn’t be allowed to see it. Force.com provides granular security and sharing rules to let you decide which users see what information, all the way down to the field level. View Customer Testimonial
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