Email

With Salesforce CRM, you'll be more productive with email than you ever thought possible. You can automatically create cases from incoming customer emails, provide templates for your agents, and integrate with your existing email applications. You’ll have all the tools you need for speedy—yet quality— customer service.

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Automatically create cases from incoming emails

Salesforce CRM’s email-to-case feature lets you automatically create support cases from emails sent to the customer service addresses you designate. That means improved issue tracking and faster service.

Work faster while communicating professionally

Customizable, pre-formatted email templates not only help agents deliver faster service, they also make your customer communications more professional, polished, and properly branded.

Use the email tools you already know

Do your agents prefer to work in Microsoft Outlook or Lotus Notes? Not a problem. With Salesforce CRM, you can seamlessly sync your emails and calendar events with your existing email client.