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The first place many people turn for answers today—including answers about your products and services—is Google. With the Service Cloud™, you can be sure they find the knowledge and information that you want to share.

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Show your knowledge in Google search results

With the Service Cloud™, you can make your knowledge base answers accessible through Google, or any search engine, so customers get the trusted help they’re seeking.

 

Share answers without requiring a login

Why keep answers locked up in your call center or behind a login? Salesforce CRM lets your customers quickly find them, any time, right on your Web site.

 

Expose service information on a public Web page

Force.com sites technology lets you share product, company, or service information on a public Web page. And like everything in Salesforce CRM, it’s all in the cloud. There’s nothing for you to host and no servers to manage.