Deliver amazing customer service anytime, anywhere, for any size business.

 
 

PROFESSIONAL

PROFESSIONAL

PROFESSIONAL

Basic customisation for any size business

US$65

/user/month*
(billed annually)

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Includes the following features:

Case management

Computer Telephony Integration (CTI)

Web and email capture

Mobile access

Reports & analytics

Auto-suggested solutions

Case auto-assignment & escalation

Customisable dashboards

Content library

Email integration

Sales features such as opportunities & customizable forecasting

 
Most popular

ENTERPRISE

ENTERPRISE

ENTERPRISE

Deep customisation for comprehensive support

US$135

/user/month*
(billed annually)

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Includes all Professional features

PLUS

Service Cloud Console

Service contracts and entitlements

Knowledge base **

Web chat **

Salesforce Communities for Service **

Social customer service ***

Workflow & approvals

Visual workflow

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Enterprise analytics

Salesforce Identity

 
 

Unlimited

Unlimited

Unlimited

Unlimited CRM power and support

US$260

/user/month*
(billed annually)

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Get all Enterprise features

PLUS

Unlimited customisations

Unlimited custom apps

Multiple sandboxes

Additional data storage

24x7 toll-free support

Access to 100+ admin services

Unlimited online training

best-value

Bundle Pricing: Service & Sales Cloud

Over $600 in value

PLUS THE FOLLOWING EXCLUSIVE FEATURES:

Integrated knowledge base

Live web chat

Goals, coaching, and rewards for teams

Single console view for Inside Sales

Access to new contacts and accounts

Auto data cleansing

Additional sandboxes + more storage

  Performance  

  Performance  

Fully integrated sales
and service platform

US$300

/user/month* (billed annually)

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* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ Performance Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.