Service Cloud: Get started with the world's #1 customer service app

 

PROFESSIONAL

Basic service and support for any size team

US$65

/user/month* (billed annually)

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Includes the following features:

Case management

Computer Telephony Integration (CTI)

Web and email capture

Mobile access

Reports & analytics

Auto-suggested solutions

Case auto-assignment & escalation

Customizable dashboards

Content library

Email integration

Sales features such as opportunities & customizable forecasting

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ENTERPRISE

Service for the enterprise

US$135

/user/month* (billed annually)

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Includes all Professional features

PLUS

Service Cloud Console

Service contracts and entitlements

Knowledge base **

Web chat **

Salesforce Communities for Service **

Social customer service ***

Workflow & approvals

Visual workflow

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Enterprise analytics

Salesforce Identity

 

PERFORMANCE

Extend CRM to accelerate performance

US$300

/user/month* (billed annually)

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Includes all Service Cloud & Sales Cloud Enterprise features

PLUS

Integrated knowledge base

Live web chat

24x7 global support with admin services

Goals, coaching, and rewards for teams

Single console view for Inside Sales

Access to new contacts and accounts

Auto data cleansing

Unlimited custom app development

Multiple sandboxes, plus more storage

NOTE: Existing Unlimited Edition customers can choose to upgrade to Performance Edition or continue to use, add on, and renew Unlimited Edition. Unlimited Edition will continue to receive enhancements and innovations during salesforce.com’s regular upgrade cycles.
* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ Performance Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.