Healthcare Recoveries Leverages Salesforce to Successfully Integrate Microsoft to Support Sales Momentum

"We did a head-to-head comparison of Salesforce and SalesLogix for a prospective 5 year period. We found that Salesforce costs about 60% of what SalesLogix would cost us, and it offers easy Microsoft integration to support our continued sales momentum."


Challenge
  • Existing CRM system was overly complex and difficult to sync
  • Developed more than 45 business and technical criteria for replacement system
  • Key criteria included customization capabilities, low total cost of ownership, and Microsoft integration

Solution
  • Systematically assessed 15 CRM vendors, including Microsoft, SAP, and Siebel Narrowed field to SalesLogix, Siebel, and Salesforce
  • Calculated Salesforce at 60% of the 5-year total cost of ownership of SalesLogix
  • Customer references listed an average implementation time of 5 months for SalesLogix versus 4 weeks for Salesforce

Results
  • Selected Salesforce for customized, cost-effective, on demand CRM
  • Consulting partner Extraprise took 2 weeks to define and map best practices
  • Total implementation completed in just 4 weeks
  • Immediate results include improved executive insight, productivity and client service
 
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