Professional Edition

Full-Powered CRM Without Complexity

Whether you're a small business with big ambitions or a larger organization with dispersed offices, Salesforce Professional Edition provides the tools you need to work smarter and scale your business. Whether you’re using it for sales, marketing, or service and support—or all three—the productivity and insight you gain make it an unbeatable value.

Select Professional Edition Customers


Sales

Sales

Close more deals by providing tools to make your sales team more productive. With the Salesforce console your reps will power through their lead lists and follow up tasks. Mass email, capabilities save time by helping them send up to 100 personalized emails at once.

Professional Edition helps sales managers forecast more accurately and increase insight into the business. Customizable dashboards track critical metrics like sales performance, rep productivity, and competitive deals.
Marketing

Marketing

Finally, you can tie your marketing dollars to your sales revenue. Professional Edition helps you plan, execute, and measure your marketing efforts. On top of Google AdWords management, you can execute and track email marketing campaigns. In addition, the AppExchange provides plug-and-play tools to help you manage other core marketing activities like events, direct mail, and Web site offers.
Service & Support

Service and Support

If you’re tracking leads, contacts, and accounts inside Salesforce, service and support is a logical extension. Get a 360-degree view of the customer and process inquires more effectively through Salesforce. Right out of the box, you’ll have Web-to-case capabilities, routing and escalation rules, the solutions knowledge base, and even telephony integration. You can also use Salesforce to help deflect live support inquires with the customer self-service portal.
Sales

Business Insight

Eliminate manually updated reports and get real-time visibility into your business with customizable dashboards. You can easily monitor critical metrics from across sales, marketing, service, and other departments as well as analyze data from other analytics applications in a consolidated view.
Sales

User Administration and Security Controls

As the number of users sharing information grows, you often want to create custom views and set rules on what your users can and can’t see. Professional Edition gives you the flexibility to scale from 5 users to 500 while retaining control over your company’s data.
AppExchange Applications

Additional Apps: Custom Built or from the AppExchange

Do you have legacy applications or an Access database you’d like to get rid of and consolidate into Salesforce? With Professional Edition, you can build custom applications or visit the AppExchange marketplace to install apps for things like recruiting or project management.
Sales

A Complete CRM Suite You Can Grow Into

Many companies start using Professional Edition with a small team or for a single functional group. As you grow and your needs change, you can easily add more users and adopt more functionality. Professional Edition offers a comprehensive CRM suite—including applications for sales force automation, marketing automation, customer service and support, and more from the AppExchange—that helps you manage the complete customer lifecycle. It's all seamlessly tied together so your entire company can share a single, 360-degree view of your customers.