Auto-Response Email

Immediate Responses to Standard Inquiries

Personalized responses to customer inquiries go out immediately and automatically with Salesforce's auto-response email. You can tailor responses based on the nature of the inquiry or specific information supplied by the customer.

Response Rules

Create rules to trigger email responses based on the nature of the inquiry or customer-supplied information.

HTML Templates

Include HTML-rich content, including graphics and company branding, in your email responses.


Document Attachments

Attach documents to your email responses to, for example, send appropriate product instructions or training manuals to customers who request those materials.