Remedyforce
Remedyforce

Remedyforce

IT Help Desk for Businesses that are Social

Provide faster IT help desk support at a much lower cost. Remedyforce helps you streamline IT assistance and deliver it through a cloud-based, social platform.

  • Boost agent productivity out of the box
  • Create a social community between users and agents
  • Easy to implement in just 5 days

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Two leaders joining forces

Remedyforce was developed by BMC Software and salesforce.com to revolutionize your approach to IT service management. You get ITIL functionality out of the box. Plus you gain peace of mind because it’s built on the Force.com platform. Remedyforce integrates core help desk capabilities, including:

Incident & Problem Management
Incident & Problem Management

Increase your productivity with pre-configured, ITIL©- based incident and problem management processes.

Change Management
Change Management

Avoid disruptions to the business with an integrated change management schedule and process.

Service Level Agreements
Service Level Management

Create, manage, and measure Service Level Agreements, Operating Level Agreements, and Underpinning Contracts with simple data entry.

Configuration Management (CMDB)
Configuration Management (CMDB)

Speed root cause analysis visually through the Configuration Item Explorer.

ITIL-based Best Practices
ITIL-based Best Practices

Pre-configured ITIL best practices for help desk, self service, change, and inventory management processes.

Self Service Portal
Self-service Portal

Leverage self service to deflect calls, empower end users, and improve customer satisfaction.

Mobile Access
Mobile Access

Allow users to communicate their requests in multiple ways — through the web, mobile devices, and email.

Chatter
Chatter

Proactive team collaboration through Salesforce.com’s social media tool.

 

Customer Stories
 
 
Pervasive Software
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