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Remedyforce
Provide faster IT help desk support at a much lower cost. Remedyforce helps you streamline IT assistance and deliver it through a cloud-based, social platform.
- Boost agent productivity out of the box
- Create a social community between users and agents
- Easy to implement in just 5 days
Remedyforce was developed by BMC Software and salesforce.com to revolutionize your approach to IT service management. You get ITIL functionality out of the box. Plus you gain peace of mind because it’s built on the Force.com platform. Remedyforce integrates core help desk capabilities, including:
Increase your productivity with pre-configured, ITIL©- based incident and problem management processes.
Avoid disruptions to the business with an integrated change management schedule and process.
Create, manage, and measure Service Level Agreements, Operating Level Agreements, and Underpinning Contracts with simple data entry.
Speed root cause analysis visually through the Configuration Item Explorer.
Pre-configured ITIL best practices for help desk, self service, change, and inventory management processes.
Leverage self service to deflect calls, empower end users, and improve customer satisfaction.
Allow users to communicate their requests in multiple ways — through the web, mobile devices, and email.
Proactive team collaboration through Salesforce.com’s social media tool.
