Incident & Problem Management
Increase your productivity with pre-configured, ITIL©- based incident and problem management processes.
Avoid disruptions to the business with an integrated change management schedule and process.
Service Level Management
Create, manage, and measure Service Level Agreements, Operating Level Agreements, and Underpinning Contracts with simple data entry.
Configuration Management (CMDB)
Speed root cause analysis visually through the Configuration Item Explorer.
ITIL-based Best Practices
Pre-configured ITIL best practices for help desk, self service, change, and inventory management processes.
Leverage self service to deflect calls, empower end users, and improve customer satisfaction.
Allow users to communicate their requests in multiple ways — through the web, mobile devices, and email.
Proactive team collaboration through Salesforce.com’s social media tool.