Introducing Service Cloud Lightning

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Introducing Service Cloud Lightning

Smarter, faster customer service keeps your customers happy.

Service Cloud Lightning is designed to transform your company’s customer service functions. With a fast, easy-to-use console, your agents will close cases faster and make your customers happier in the process. With Lightning Console for Service feeding your agents a 360-degree view of the customer, everyone wins.

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Lightning
  • Get connected service.

    Meet customers where they are — on any channel, on any device. Service Cloud Lightning gives your agents the tools to engage with customers that are on the move. And soon, with Field Service Lightning, your reps in the field will be connected like never before. You’ll be able to intelligently schedule and dispatch work based on skills, availability, and location.

  • Service faster.

    Delivering great service means delivering the right answers fast. Lightning Console for Service gives your agents everything they need, right at their fingertips, to solve cases faster. No toggling between screens or applications, Lightning Console provides a 360-degree view of each customer, their case histories, and solutions.

  • Service smarter.

    Customer service is increasingly becoming a data-driven function. With Service Cloud Lightning and Service Wave Analytics, you and your agents have better information, giving a better picture of your customers and their needs. And better data also powers better decision-making across your whole business.

  • Personalise service.

    High-quality, personalised customer service is a key differentiator in today’s marketplace. Service Cloud Lightning gives you unique tools like SOS, which is an in-app video feature that provides more personalised support. Communities give customers who prefer to tackle challenges on their own a great self-service option.

Lightning

See what Service on Salesforce is like with a guided tour.

The best way to see how Salesforce is revolutionising customer service is with a guided tour of Service Cloud. With the all-new guided tour, we can show you how Service Cloud shines in several common use cases and scenarios.

GUIDED TOUR

Questions? Our reps have answers. 800 1301 448 (Singapore), 800 967 655 (Hong Kong) or +65 6302 5700 (Intl)

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Questions? Our reps have answers.

You don’t learn everything in life by reading a manual. Sometimes it helps to get a helping hand. If you have questions about products, implementation, integration, or anything else, give us a call. Our highly trained reps are standing by, ready with answers.

Contact us

Questions? Our reps have answers.
800 1301 448 (Singapore), 800 967 655 (Hong Kong) or +65 6302 5700 (Intl)

 

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