The world is changing. Customers are demanding more and better service, delivered through every conceivable channel. That’s why more companies are using salesforce.com’s customer service software-as-a-service solution for call center CRM and help desk management. The key contrast with traditional customer support software is our “software as a service” model. Salesforce CRM Customer Service & Support is delivered by subscription over the Web, unlike on-premise customer service software. So there’s no hardware or software to purchase or maintain, and no lengthy deployment cycle to impede you, your agents, or your customers.
For simplicity, no customer service software comes close to delivering call center CRM like salesforce.com. Salesforce CRM Customer Service & Support’s renowned ease of use means agents need less training, resolutions are speedier, and customers stay happy.
Salesforce.com’s customer service software as a service establishes the industry standard for call center CRM and customer self-service. You get the ease and functionality to maximize the productivity of every agent and deliver customer satisfaction across every channel. What’s more, with the power of our Force.com platform, Salesforce CRM Customer Service & Support can be quickly and easily extended, customized, and adapted to any customer service challenge. This stands in stark contrast with conventional customer support software.
Salesforce CRM is a customer relationship management system that provides a 360-degree view of your customer, from the perspective of sales, marketing, customer service, channel management, and more.
Salesforce CRM Customer Service & Support, our customer support software-as-a-service application, provides your call center representatives with the resources they need to deliver superior customer experiences. Salesforce.com’s customer service software-as-a-service solution helps you:
These are just a few of the salesforce.com customer service software as a service features designed to maximize agent and customer success:
Drawing on the ease and power of Web 2.0 consumer innovations, customer service software as a service from salesforce.com brings you another innovation: a self-service portal where customers can obtain high-quality help and training themselves, at a lower cost to you. Customers can quickly find the answers they need in the call center CRM database, freeing your agents to focus on high-value calls.
With Salesforce CRM, it’s simple to brand your customer portal site with your company’s look and feel, and to create a highly tailored self-service experience, including a customer feedback forum.
In this way, customer service software as a service from salesforce.com empowers your customers with a place to go for sharing ideas, help, and feedback with you and your community. By definition, it’s an advantage that outmoded on-premise customer support software just can’t deliver. With Salesforce CRM, your customers gain a louder voice and greater sense of participation, both of which translate into higher satisfaction and loyalty.
Your customers want answers fast. Your customers don’t want to search through thousands of potential, and often irrelevant, solutions. That’s why customers so often wind up frustrated with generic customer support software products. Salesforce CRM Customer Service & Support takes knowledge base management to the next level. No wonder more than 350,000 agents, in companies with 5 agents up to 35,000, have switched to a new kind of knowledge base.
Cloud computing is the rage. Why not build custom cloud computing applications for your CRM and make customer service better than ever?
With Salesforce CRM Customer Service & Support software as a service, you gain the breadth, knowledge, and flexibility to deliver the rich and responsive service experience today’s customers demand across all channels, including self-service. No other call center CRM or customer service software alternative comes anywhere close.
Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.
Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalised service that goes above and beyond what your competitors can deliver.
Today, customers are flocking to numerous channels — from the traditional, such as phone and email; to the expanding universe of social-media outlets — to voice their opinions about your brand. Meet customers where they live with multichannel support.
Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.
Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.
The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.