Introducing the next chapter in the customer service revolution
The Service Cloud™ has been helping more than 8,000 companies deliver stellar customer service. Helping them run more efficient contact centers, connect with customers online, and even join the conversation in social communities. And today, their agents got a lot smarter. Now, they have a new way of joining the conversation online. And their customers have a new way to solve their service issues in the cloud, in real time.
The next chapter in the customer service revolution kicks off with three exciting new products from salesforce.com: Salesforce Knowledge, Salesforce Answers, and Salesforce for Twitter.
Salesforce Knowledge:
Knowledge as a service
You can’t deliver great service in your call center, online, and in social communities without a new way to manage and share the knowledge your customers are looking for. And that’s exactly what Salesforce Knowledge delivers. It’s an enterprise-grade knowledge base that uses dimensions technology to find and provide personalized answers to customers in every channel. And because it runs on Force.com, you get the flexibility, speed, security, and reliability our cloud platform and cloud infrastructure are known for.
Get the datasheet >
Salesforce Answers:
Crowd-sourced knowledge
What if you could harness the wisdom of the millions of experts out there in the cloud? With Salesforce Answers, you can capture knowledge from experts on your Web site or even in social communities like Facebook. Customers ask questions, experts answer, the community votes, and the best knowledge bubbles to the top. That means faster answers, more satisfied customers, and fewer calls to your call center.
Let’s talk >
Salesforce for Twitter:
Real-time conversations
Twitter is the fastest-growing social community in the cloud, with 45+ million users. And it’s becoming a critical channel for customer service as well. Now, Salesforce for Twitter can help companies join the conversation. Monitor what customers are saying and find those that need help. Let customers create service cases with just a “tweet.” And even share knowledge with anyone in the Twitter community.
Free from the AppExchange >