Our CRM customer support is dedicated to helping you succeed with all your Salesforce CRM applications, and solutions from the Force.com AppExchange. We offer several multichannel CRM support offerings that provide expert-level customer service, advanced Web tools, best practices, and administrative knowledge to meet your business requirements.
Because each of our customers has different needs, our CRM customer support staff coordinates closely with our Consulting and Education groups. They provide access to the appropriate CRM support resources to help you effectively manage your business and stay ahead of your competition.
Expert CRM customer support is a critical factor for increasing user productivity and customer satisfaction, and maximizing the benefits you achieve with Salesforce CRM. This is why, in a departure from the practices of legacy CRM software vendors, a baseline level of CRM service is included in your salesforce.com subscription. Our Basic CRM support is designed to boost your success across all salesforce.com solutions, as well as any custom applications you create and deploy on our Force.com platform.
Basic Support includes:
For details on how our basic Salesforce CRM support can help you better manage what's important to you and your business, please contact your salesforce.com account executive.
Veteran users know that access to experienced CRM customer support professionals can mean the difference between rapid CRM success and frustrating delays—for your staff and your overall business.
Our premier level of CRM support is designed to maximize your CRM value through a collaborative partnership and personalized CRM services. No one knows more about Salesforce CRM than our Premier customer service representatives (CSRs). They can tackle your toughest CRM support challenges, from troubleshooting for customers of all sizes to setup and configuration for companies with thousands of users.
Premier Support more than pays for itself in terms of higher user adoption, greater CRM success, and increased business productivity. In fact, customers who choose this level of CRM support enjoy an average of 20 to 30 percent higher log-in rates and 50 percent higher adoption of Salesforce CRM features.
In addition to all the benefits of Basic Support, Premier Support provides:
Premier Support is part of your subscription to Salesforce CRM Unlimited Edition. To get this stellar level of CRM support for other editions, please contact your salesforce.com account executive.
As incredibly easy to use and customize as our applications are, having them managed by a CRM support expert can expedite and increase your CRM success. Salesforce.com’s Premier Support with Administration CRM services lets you better allocate your resources by leaving administration duties to our seasoned veterans.
This is our most comprehensive CRM customer support package, which more than returns its cost by augmenting premier CRM support with ongoing application administration services from a Salesforce CRM customer support specialist. Your CRM support administrator takes the time to understand your company's CRM goals and business issues, and draws on best practices and salesforce.com resources to ensure you realize the greatest value from our array of applications.
In addition to all the benefits provided by premier CRM support, Premier with Administration delivers with dozens of administration services, including:
To learn more about the advantages of this highest level of Salesforce CRM support—and the difference it can make for your company—please contact your account executive.
This CRM support package is the fastest, surest way to customize and extend Salesforce CRM in just the ways you need—to optimize business processes, foster universal user adoption, and ensure end-user satisfaction and loyalty. Force.com App Extensions enlarges the concept of CRM service and support, enlisting our Developer Support engineers to build fully deployed and tested Apex triggers/classes and Visualforce customizations based on your functional requirements.
With this extended CRM customer support, you can request precisely the customizations you want: for example, a user alert to add a Contact Role to the Account page, or a “New” button override on an Opportunity object, or an extension that lets users see customer data on their BlackBerries. As long as your request lies within the scope of this CRM support package, our team of Developer Support engineers can build anything you can come up with.
Force.com App Extensions can be up to 25 lines of code for Visualforce customizations and up to 50 lines for Apex triggers/classes (including test methods). Our team will build your extensions from scratch. Design work such as images—as well as HTML, CSS, and modifications to existing code—are beyond the limits of this CRM support package.
We guarantee that all customizations created under the Force.com App Extensions CRM support package will satisfy your needs. Extensions are also fully supported by our Developer Support CRM service.
Benefits of this comprehensive CRM customer support package include:
For more information and pricing details on this unique program of extended CRM support, please contact your account executive.