Wave Analytics Success Plans

Choose from three plans to help your team gain insights faster than ever.

 

Standard Success Plan

Every Wave Analytics customer gets the Standard Success Plan. You get access to best practices and solutions for your business through the Analytics Community, while our Web-based analytics training and support helps you resolve technical issues quickly.

Wave Analytics
  • Analytics Community

    The Analytics Community is your one-stop shop for answers to your analytics questions. Find videos, access to weekly webinars, and engage in conversations with experts and customers.

  • Self-help library

    Access a broad library of knowledge articles, analytics training, and documentation in our Help and Training Catalog, along with Analytics Community resources to guide you through any situation.

  • Online support

    Submit support cases online to get help with any technical issues you encounter.

Wave Analytics
 

Premier Success Plan

The Premier Success Plan includes enhanced support, resources, and analytics training to drive Wave Analytics adoption and increase your ROI.

Analytics Premier
Analytics Premier
  • Increase Wave Analytics adoption and business productivity.

    Connect with experts who can help you get the most out of the powerful capabilities of Wave Analytics. We’ll get your team up to speed quickly with exclusive solution videos and provide strategic advice to solve business challenges. Premier Success also gives you access to Accelerators: personalised engagements, delivered by Salesforce experts, and designed to help you achieve specific business results.

  • Ensure fast problem resolution.

    Our 24/7 customer support delivers fast, expert answers for your how-to questions and technical issues. Should critical issues arise, you’ll receive an initial response within one hour.

  • Get development support.

    Build custom Wave Analytics applications faster. Get priority access to our most skilled developers, who will troubleshoot and provide code reviews to make sure you’re on the right track.

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Premier+ Success Plan

The Premier+ Plan comes with all the benefits of Premier and gives you an extra advantage by extending your team’s capacity to resolve administrative and configuration tasks.

Analytics Premier+
  • Extend your team with Administration Services.

    Our team of certified administrators provides services to help you maintain and update Wave Analytics. They’ll take care of tasks like provisioning users, loading datasets, modifying lenses and dashboards, so you can focus other strategic initiatives for your business.

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Analytics Premier+

Questions? We’ve got answers.

You don’t learn everything in life by reading a manual. So, if you have questions about Salesforce products, services, implementation, getting started, or anything else, please ask us. Our highly trained staff is ready to help.

Contact us

Or call 800 1301 448 (Singapore), 800 967 655 (Hong Kong) or +65 6302 5700 (Intl)

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