Premier with Administration

Salesforce.com applications are incredibly easy to use and customize, but having an expert rather than a novice manage and administer your solution can take your CRM success to new heights. With our Premier Support with Administration services, you can better allocate your resources by leaving CRM application administration duties to our experts.

Premier Support with Administration is our most comprehensive support package, which more than pays for itself by combining all the services included with Premier Support with ongoing application administration services from a Salesforce expert. Your CRM administrator also understands your company's CRM goals, your business issues, CRM best practices, and available Salesforce resources, ensuring that you use Salesforce to its greatest potential for your business.

In addition to all the benefits of Premier Support, you will receive dozens of administration services, including (see the datasheet appendix for a complete list of services):

  • Ongoing application maintenance
  • Post-deployment application reconfiguration
  • New functionality design
  • Advanced application optimization

Premier Support with Administration is included in the cost of salesforce.com's Unlimited Edition.

To find out how Successforce Support can help you better manage what's important to you and your business, please contact your salesforce.com account executive.

Services Premier Support with Administration
Case Limit Unlimited
Response Time 2 Hours
Online Customer Portal Included
Live Phone Support 24/7 1
Priority Phone Queue Included
Toll-Free Access 2 Included
Assigned Representative Yes (50+ users)
Health Check (Annual) Yes (50+ users)
   
Administration Services:
  • Ongoing Application Maintenance
  • Post-Deployment Application Reconfiguration
  • New Functionality Design
  • Advanced Application Optimization
 Included
   

Standard API support is included in Premier Support. For information about custom integration support, please contact your account executive.

1 Excluding holidays
2 Available in the United States and Canada