Premier

CRM veterans know that having an experienced professional handle support for your CRM solution can mean the difference between success and frustration—for your users and your overall business.

Salesforce.com designed Premier Support to provide maximum value, a collaborative partnership, and personalized services. Our premier customer service representatives (CSRs) are the most knowledgeable Salesforce experts in the industry. They can tackle your toughest challenges, from troubleshooting for customers of all sizes to multithousand-user setup.

Premier Support more than pays for itself in terms of higher user adoption, more CRM success, and increased business productivity. In fact, Premier Support customers have 20 to 30 percent higher log-in rates and benefit from 50 percent higher adoption of CRM features, on average.

In addition to all the benefits of Basic Support, Premier Support includes: 

  • A two-hour response time (business hours)
  • 24/7 live phone support (excluding holidays)
  • An assigned CSR or team of CSRs
  • Health checks to determine if your company is using Salesforce to its full advantage
  • A toll-free, priority-queued phone line (available in the United States and Canada)

Premier Support with Administration is included in the cost of salesforce.com's Unlimited Edition.

To find out how Successforce Support can help you better manage what's important to you and your business, please contact your salesforce.com account executive.

Services Premier Support
Case Limit Unlimited
Response Time 2 Hours
Online Customer Portal Included
Live Phone Support 24/7 1
Priority Phone Queue Included
Toll-Free Access 2 Included
Assigned Representative Yes (50+ users)
Health Check (Annual) Yes (50+ users)
   
Administration Services:
  • Ongoing Application Maintenance
  • Post-Deployment Application Reconfiguration
  • New Functionality Design
  • Advanced Application Optimization
   

Standard API support is included in Premier Support. For information about custom integration support, please contact your account executive.

1 Excluding holidays
2 Available in the United States and Canada