A CRM Training Course for Every Role

CRM training makes everyone more productive: Sales reps close more deals. Administrators know the latest releases. And IT is able to create the custom apps you require for your business. With CRM training courses from salesforce.com, your team is prepared to optimize your Salesforce CRM and Force.com rollout. There's a learning path just right for you, available now!

CRM Certification

Even in today's tough economy, demand for Salesforce CRM and Force.com pros is steadily growing. Get the cloud computing expertise you need with CRM training and certification to enable you to take full advantage of Salesforce CRM's customisation, design and integration capabilities.

With Salesforce CRM training and certification, you can also join an exclusive community of professionals with salesforce.com credentials.

Steps to CRM Certification

There are five credential levels in CRM training, with two each for developers and admins and one for consultants. Choose the CRM training course that fits your needs best; then when you've mastered the course you can take the certification exam.

CRM Training Courses for Administrators

New Salesforce CRM Administrators and CRM veterans alike will benefit from our CRM training path for Admins. You will get the skills and knowledge to succeed from our top-rated instructors, who will take you through real-world examples and sample exercises, answer your queries, and share tips acquired from other CRM experts around the world. Then you can go further and get CRM Admin Certification.

• Administration Essentials CRM Training. This, our most popular CRM training course, is a must for those CRM professionals who want to augment their core skills as well as for new administrators. You will learn the skills for setting up, configuring, maintaining and customising your Salesforce CRM. Training will cover key functionality, such as security, data utilities and analytics. Get prepared for the salesforce.com Certified Administrator exam and get your CRM certification with the Administration Essentials course - we'll even include a complimentary exam voucher.
• Advanced Administration CRM Training Course. After you have gained some more experience, you can take this follow-on course and get the skills you will need for solving challenging business problems using Salesforce CRM.

CRM Training for End Users

Get your sales and support reps, marketing managers, and executives up to speed and productive quickly with Salesforce CRM Training for End Users. You can be sure of high user adoption and ROI by enrolling them all in appropriate CRM training courses.

• Custom User CRM Training. We will create CRM training courses geared to your business, your configuration of Salesforce CRM, and the people who need it, and deliver it the way you want it. We and your project team will work together to develop end-user CRM training which meets your needs. We'll even come to your site and deliver the classes there, if you like. Be sure that your users learn what they need to know with custom CRM training.

Developer Training: Build Custom CRM Applications with Force.com

Build your own SaaS applications with the knowledge you get from a Force.com developer training course. You'll soon be up to speed on the Force.com platform and on the way to becoming a Certified Force.com Developer.

• Force.com Essentials. To begin, we'll show you how to design and create SaaS applications using clicks, not code. This training course will introduce you to the Force.com platform, and will help you pick the development tools you need for each situation. This five-day class includes a hands-on introduction to the object model and meta-data configuration functionality of Force.com, fundamental for Force.com applications. We'll show you how to design and build a full CRM app from start to finish, bringing you through cloud-based design, custom objects, using workflow and rules for automation, and designing a user interface. With this course, you'll be prepared for certification as a Force.com developer.
• Visualforce, Apex, and DaaS. This developer training course will show you how to write SaaS application add-ons by using your knowledge of programming with Force.com. This advanced training for existing developers and those who have completed Force.com Essentials covers the Force.com languages and cloud-based development environment, and prepares the attendee for advanced developer certification. You will be able to build your own interfaces using Visualforce Pages and Controllers, and how to write interactions and business logic with Apex Code. With Force.com training, you will also see how platform as a service (PaaS) enables cloud-based application development projects, with multi-person development and debugging best practices and the powerful deployment facilities of Force.com. We'll even throw in a voucher so you can take the Force.com advanced developer certification exam.

CRM Training Courses for Consultants

Novices and experienced CRM consultants alike will get new skills, knowledge, and best practices to design and implement Salesforce CRM solutions from our consultant CRM courses. You will be given practical exercises, get your questions answered, and see real-life examples and case studies from other successful implementations.

• Administration Essentials. This course will covers the CRM fundamentals of configuration and management, and how to take full advantage of the Salesforce CRM application. We also cover solution design subjects. This course prepares you to take the CRM administrator certification exam.
• Implementation Essentials. Once you have earned your CRM certification credentials and have experienced CRM administration first-hand, take this follow-up CRM training course. With it, you can acquire the skills you need to devise the requirements of your clients for implementing the best SaaS solution. We include a voucher so you can take the consultant CRM certification exam.