Salesforce University:
Classes by Role

Empower your team with the expertise they need. Choose a role to get started.

Administrators

Whether you’re a brand-new or expert Administrator, get the knowledge you need to get up to speed, perform at your best, and get the most out of Salesforce.

Instructor-led training catalog

  • Get Started with Salesforce and the Nonprofit Starter Pack (NPO101)

    Days: 2 / Instructor-led, regional class or instructor-led, virtual class

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  • Administration Essentials for New Admins (ADM201)

    Days: 5 / Instructor-led, regional class or instructor-led, virtual class

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  • Administration Essentials for New Admins (Professional Edition) (ADM202)

    Days: 2 / Instructor-led, regional class or instructor-led, virtual class

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  • Administration Essentials for Experienced Admins (ADM211)

    Days: 4 / Instructor-led, regional class

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  • Preparing for Your Salesforce Administrator Certification (CRT101)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Customising Salesforce1 with Clicks (ADM214)

    Days: 1 / Instructor-led, regional class

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  • Introduction to Object-Oriented Programming with Force.com Code (ADM231)

    Days: 5 / Instructor-led, regional class

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  • Sales Cloud Administration: Products, Quotes, Orders and Collaborative Forecasts (ADM251)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Service Cloud Administration (ADM261)

    Days: 2 / Instructor-led, regional class or instructor-led, virtual class

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  • Get Started with Communities (ADM271)

    Days: .5 / Instructor-led, regional class or instructor-led, virtual class

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  • Implementing a Reporting Strategy for the Sales Cloud (STR301)

    Days: 3 / Instructor-led, regional class

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Developers

Learn how to customise Salesforce and build apps that transform how your enterprise connects with employees and customers.

Instructor-led training catalog

  • Building Applications with Force.com (DEV401)

    Days: 5 / Instructor-led, regional class

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  • Programmatic Development Using Apex and Visualforce (DEV450)

    Days: 5 / Instructor-led, regional class or instructor-led, virtual class

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  • Programming Lightning Components (DEV601)

    Days: 5 / Instructor-led, regional class or instructor-led, virtual class

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Solution Designers

Get the cloud knowledge you need to design custom applications for your business.

Instructor-led training catalog

  • What’s Possible: Salesforce Fundamentals (STR101)

    Days: 3 / Instructor-led, regional class or instructor-led, virtual class

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  • Implementing a Reporting Strategy for the Sales Cloud (STR301)

    Days: 3 / Instructor-led, regional class

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  • Preparing for Your Salesforce.com Sales Cloud Consultant Certification (CRT251)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Preparing for Your Salesforce Service Cloud Consultant Certification (CRT261)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

    COURSE DETAILSFIND A CLASS

Technical Architects

Learn the essentials you need to design a secure infrastructure that delivers the full benefits of Salesforce.

Instructor-led training catalog

End Users

Get your whole team of Salesforce users — including sales and support reps, marketing managers, and executives — up to speed quickly.

Instructor-led training catalog

  • Reporting Fundamentals (RPT101)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Sales Cloud Training for Sales Reps (SLS101)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Sales Cloud Training for Sales Reps Using Lightning (SLX101)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Sales Cloud Training for Sales Managers (SLS201)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Service Cloud Essentials for Agents (SVC101)

    Days: 2 / Instructor-led, regional class or instructor-led, virtual class

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  • Service Cloud Essentials for Managers (SVC201)

    Days: 2 / Instructor-led, regional class or instructor-led, virtual class

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  • Service Cloud Essentials for Executives (SVC301)

    Days: .5 / Instructor-led, regional class or instructor-led, virtual class

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  • Mobile & Desktop Exploration in the Analytics Cloud (ANC101)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Building Lenses, Dashboards and Apps in the Analytics Cloud (ANC201)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Working with Data and Dashboards in Wave Analytics (ANC301)

    Days: 3 / Instructor-led, regional class or instructor-led, virtual class

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  • Execute and Automate Marketing Cloud Email in the Sales and Service Clouds (MCC102)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Essentials for Marketing Cloud Email Marketers (EEB101)

    Days: 4 / Instructor-led, regional class or instructor-led, virtual class

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  • Journey Builder 101 (JB101)

    Days: 1 / Instructor-led, regional class or instructor-led, virtual class

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  • Social Studio 101 (SS101)

    Days: 1 / Instructor-led, regional class

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Questions? We’ve got answers.

You don’t learn everything in life by reading a manual. So, if you have questions about Salesforce products, services, implementation, getting started, or anything else, please ask us. Our highly trained staff is ready to help.

Contact us

800 1301 448 (Singapore), 800 967 655 (Hong Kong) or +65 6302 5700 (Intl)

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