Salesforce lets you start bringing all of your customer information, sales and support inquiries together in one easy-to-use console. In just a few hours you can offer personalised service on every channel — quick.
Wrong answers can be worse than no answer at all. With Salesforce your entire team gets consistent information and customers, correct answers. New team members are up to speed fast, saved from endless searching. Keep all of your information in one place and improve customer service, easy.
Help customers quickly find answers with branded self-service sites and user communities. Support articles are easy to update and share so finding the latest info is easy. Reduce support costs, and give customers an easy way to find solutions and help each other, 24/7.
— Conrad Chu, CTO & Co-founder, Munchery
Wherever customers need help, be there. Whether by social, email or phone, quickly route their requests to your team, armed with a complete customer history. Deliver solutions faster by automating repetitive tasks. Reduce time spent on simple cases and put more energy into driving your business.
Don’t just solve cases and move on. Use what you’ve learned to make better business decisions. Easy to use reporting turns cases into actionable insights that can improve customer service as well as product offerings.
Are you growing? Don't worry. When you need more customisation and functionality, you can upgrade to the solutions you need, like robust call center capabilities.
Learn how you can use customer service to increase satisfaction and build loyalty. Try our all-in-one customer support app, Desk.com, for free.