Contact Manager
US$2  /user/month*
up to 5 users
- Store unlimited contacts
- Track customer interactions
Track customer interactions
Manage and track all interactions and activities related to contacts. Always knows who talked to a contact, what they discussed, and whether there were follow-up activities.
- Integrate your email
Integrate your email
Record a copy of every email in Salesforce CRM. Integrate with Microsoft Outlook and Lotus Notes to sync your contacts and calendars.
- Get organized with tasks and reminders
Get organized with tasks and reminders
Add your to-do's to a list and schedule reminders, so nothing ever falls through the cracks again.
- Integrate with Google Apps
Integrate with Google Apps
Work with Gmail, Google Calendar, Google Talk, and Google Docs all from within Salesforce.
- Access mobile devices
Access mobile devices
Access data from your Blackberry, iPhone, or Windows Mobile device.
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Group
US$15 /user/month*
up to 5 users
Includes all Contact Manager features plus:
- Capture Web site leads
Capture Web site leads
Add contact forms to your Web site to capture visitor information—and automatically pass that information into Salesforce CRM.
- Track sales deals
Track sales deals
Take advantage of opportunity records to track important details as your deals progress, such as size of opportunity, competitors, expected close date, and deal stage.
- Analyze your business
Analyze your business
Uncover the wealth of insights in your customer data and help your users create their own customized reports.
- View pre-built graphical dashboards
View pre-built graphical dashboards
Get an at-a-glance, personalized view of your business, all in real time. See how your business is performing and make smart decisions about the future.
- Analyze Google AdWords
Analyze Google AdWords
Track and measure the results of your Google AdWords campaigns.
- Create email templates
Create email templates
Make sure all your communications are professional, consistent, and on brand.
- 12x5 phone support**
12x5 phone support**
Get support from 6 a.m. to 6 p.m., PST, Monday - Friday, except for U.S. holidays (2010: 1/1/2010, 2/15/2010, 5/31/2010, 7/5/2010, 9/6/2010, 11/25/2010, 11/26/2010, 12/24/2010, 12/31/20100)
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Professional
US$65
/user/month*
unlimited users
Includes all Group Edition features plus:
- Run marketing campaigns
Run marketing campaigns
Manage and track campaigns across all channels, from lead capture to close. See the impact of your campaigns and make intelligent decisions about where to invest.
- Forecast sales
Forecast sales
Develop accurate forecasts and estimate sales revenue and product demand.
- Send mass emails
Send mass emails
Create and manage email campaigns with rich-media HTML mass email blasts. Or use a third-party email vendor via the AppExchange .
- Get advanced reports and analytics
Get advanced reports and analytics
Create custom reports, dashboards, and custom formulas for valuable insight into your data.
- Control data access
Control data access
Define user-, department-, or role-based data security and sharing privileges.
- Route leads
Route leads
Make sure marketing leads get to the right people in sales—and never fall through the cracks.
- Track products
Track products
Include product-level information for each sales opportunity, such as quantity, standard price, quoted price, and product codes. Set up revenue and quantity schedules to mirror payment and delivery terms.
- Create ideas community
Create ideas community
Create interactive communities for users to share, discuss, and vote on ideas. The most valuable information bubbles to the top.
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