Internal Surveys

Challenge 
Surveying a team of 300 salespeople was a manual process managed mainly through email.  Citysearch wanted an easy tool to track feedback from the field related to customer programs and competitive losses. 

Solution
With the User Poll App, Citysearch was able to develop a multiple-choice query box for its homepage and track the answers in Salesforce reports and dashboards. 

Result
Citysearch has been able to collect and analyze relevant data from its salespeople in a quick and easy way.

Opportunity Updates

Challenge 
Citysearch is a volume-based sales organization where reps are reaching out, on average, to more than 40 business per day.  As a result, changing the opportunity close dates of multiple businesses month-to-month can be a time-consuming process. 

Solution
Mass Update Opportunities allows users to update multiple opportunity records at once using a simple grid format.  Salespeople at Citysearch can make changes on one screen and save them with one click.

Result
Citysearch can now spend less time updating data and more time focusing on what's important-selling to more businesses.

“I received a standing ovation from my sales team after deploying an AppExchange app.  I love searching the site and finding relevant solutions that would have taken me a significant amount of resources to develop in-house.”

-Sales Director, Citysearch

Custom Training Library

Challenge
Citysearch needed a central repository to view all of its training information and materials.

Solution
Despite having little technical experience, a Citysearch sales manager was able to build a custom tab to upload and share various training collateral.

Result
Documents now live in one place and are easily accessible 24X7 by sales reps across the country.