Services Project Manager

Challenge 
Engineering tracked the time it was spending on projects through separate applications.  This made it difficult to track resource consumption against opportunities.

Solution
The Services Project Manager provides visibility into key project metrics: total hours applied, resource utilization, and overall status.

Result
75 employees including pricing, engineering, legal, quality, solutions and program management teams now collaborate on projects through Salesforce.  Also, management can easily perform a robust cost-of-sale analysis and pinpoint where resources are being applied.

Data Enrichment

Challenge
Ryder needed real-time ability to attach Dun & Bradstreet information to lead and account records as they were created by the global field organization.

Solution
Diamond Data allows Ryder to cleanse, deduplicate, and enrich lead, contact and account records.

Result
Ryder employees can attach data to new accounts in real-time as well as attach child accounts to parents through company IDs.  Diamond Data has enabled salespeople to have a global view of their accounts.

Budgeting & Purchasing

Challenge
Matching activities to invoices & POs was a manual process.

Solution
Budgeting & Purchasing ties purchase orders to approvals, vendor contracts & invoices.

Result
Ryder's marketing team can now process invoices against POs and forward accrual information to their accounting department through Salesforce.

“There are so many powerful applications on the AppExchange that fall outside of the traditional use of the Salesforce tool.  Now we can take a step back and think about automating some of our business processes that we didn't think we could automate in the past.”

-Group Director, Ryder                                

Advanced Reporting

Challenge
Ryder needed to build reports that could integrate seamlessly across Salesforce and other company data living in outside systems.

Solution
Crystal Reports by Business Objects allows users to create advanced exception reports and custom sales and marketing reports by combining data from any table, custom object, or existing Salesforce reports.

Result
Users have saved several hours per month building reports.  Also, adjustments to reports that used to take a significant amount of time can now be easily made on the fly.