and QuickArrow Align to Provide Online Sales, Support and Business Management Solution

The Combination of Leading Online Services Streamlines Mission-Critical Business Processes For Professional Services and Consulting Organizations

SAN FRANCISCO, CA — June 18, 2001 —, the global market leader in online customer relationship management (CRM), today announced a strategic partnership with QuickArrow, Inc., a leading provider of Web-native professional services automation (PSA) for services organizations, to provide a reliable and comprehensive sales, support and business management application suite as an online service. The combined application is designed to provide complete front-office functionality to professional services and consulting organizations, without the risk and cost of traditional software implementation.

According to president and CEO John Dillon, both companies share a commitment to helping businesses thrive in a competitive landscape. "'s collaboration with QuickArrow provides professional services organizations a powerful way to improve customer satisfaction," said Dillon. "Our combined strengths allow companies to deliver the best customer service at a fraction of the cost of traditional enterprise software applications."

Phil Guy, CEO of QuickArrow agrees: "I can think of no better way for a company to get maximum return on their QuickArrow PSA investment than to incorporate's award-winning CRM solution. By partnering with to provide online sales automation and customer support, our customers will be able to guarantee consistent, intelligent customer interactions across all stages of their client relationships."

This partnership integrates's powerful CRM solution with QuickArrow's Enterprise Consulting Suite (ECS) to help professional services organizations more quickly achieve efficient, profitable operations. QuickArrow's ECS gains a strong sales and support component, while allowing customers to access robust resource and project management tools. Because the integrated product is offered as an easy-to-implement online service, professional services and consulting customers are able to immediately realize benefits across sales, support, marketing, operations and management, and begin to see an impressive return on investment within months.

For more information on how to purchase the QuickArrow/ joint solution, please contact business development at 415-901-7035 or QuickArrow at 512-381-0600

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

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