Thin-client powerhouse deploys salesforce.com Enterprise Edition across US, Europe and Asia to improve customer service levels on global accounts
SAN FRANCISCO, CA — April 3, 2002 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that Wyse Technology the worldwide leader in secure, managed thin clients, has standardized on salesforce.com Enterprise Edition. A customer since 2001, Wyse will use Enterprise Edition's advanced customization and integration functionality to enhance the level of service the company provides to its large global customers such as FedEx, Eastman Kodak and Nestle. All customer-facing Wyse staff, including support personnel, sales, marketing and management, will have an integrated 360-degree view of the customer that can be accessed from any international office at any point, dramatically improving efficiency and customer satisfaction.
Headquartered in Taiwan and the US with extensive European operations, Wyse selected salesforce.com over a variety of conventional client-server solutions, including those by Pivotal and Applix, on the basis of rapid, cost-effective global deployment. Salesforce.com was implemented in each region in less than a quarter, allowing Wyse to capture, unify and share valuable information about each customer interaction on any continent. With salesforce.com, Wyse personnel can immediately access an integrated history of global customer interactions to respond quickly and appropriately to any new customer request, or sales opportunity. Salesforce.com's robust reporting functionality allows Wyse to coordinate customer support activities, including warranty registration, at a fraction of the cost of conventional client-server systems.
"Salesforce.com has given us a scalable, cost-effective way of boosting customer service," said Stephen Yeo, European marketing director, Wyse Technology. "After looking at competitive offerings, it was clear that salesforce.com Enterprise Edition was the top choice for helping us improve global customer service, with a rapid deployment that allowed us to start realizing results as soon as possible."
"Savvy global organizations are realizing that online CRM provides the functionality they need without the cost and lengthy implementation of conventional CRM applications," said Marc Benioff, chairman and CEO of salesforce.com. "We are pleased that Wyse Technology selected salesforce.com, and is benefiting so quickly from the power and ease of the Enterprise Edition."
Wyse is one of many high-technology and traditional manufacturing companies that have standardized on salesforce.com for their CRM needs, including Fujitsu, Textron Fastening Systems, Siemens PT&D and Bohler-Uddeholm. Salesforce.com currently has over 4,000 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and Daiwa Securities.