Kikkoman, Suntory Foods, and Seiko Corporation Select Enterprise Edition for Japan

Over 200 customers now use in Japanese marketplace

SAN FRANCISCO, CA — April 11, 2002 —, the market leader in online customer relationship management (CRM), today announced the availability of its new Enterprise Edition for the Japanese marketplace. The company continues to show traction worldwide with over 200 customers in the Asian market including some of the largest names in the electronics, food distribution, and financial industries. In addition, has signed distribution agreements with top Japanese resellers (Please see corresponding release, "NEC Corporation, Hitachi Ltd., Toshiba Corporation, and Canon Sales Add to Corporate Product Lines").

In the past 12 months, sold a majority of the CRM solutions in Japan, where the CRM market is expected to soon exceed $100M. Customers encompass a broad range of industries, and include Kikkoman (NASDAQ:KIKOF), a global soy sauce vendor; Suntory Foods, a leading beverage distributor; Panasonic, a leading consumer electronics manufacturer; and Seiko S-Yard Co., Ltd., the sports and electronics division of Seiko Corporation. Other customers include Uchida Spectrum, a software licensing company, and Japan PricewaterhouseCoopers GHRS KK, a worldwide accounting firm.

Japanese customers use a fully localized edition of's award-winning online CRM service. The product's dynamic language capabilities allow the service to run concurrently in Japanese and English, a feature no other CRM application includes.

"We wanted something that works, and we wanted it now. For us, choosing was all about getting results, and getting them immediately," said Bob Zukis, president and representative director of Japan PricewaterhouseCoopers. "We want to stay focused on managing our business and our clients, not managing software."

Kazunori Takahashi, senior advisor of the IT Division at Suntory Foods, said, " has provided us its cost-effective solution with full functionality in just three months. The speed and low-cost of implementation made the perfect choice for us over more traditional software systems."

"We are excited to add another dimension to our international presence in the CRM marketplace," said Marc Benioff, chairman and CEO of "With the addition of the Japanese product to our U.S. and European offerings, our local and international customers can reap the benefits of a cost-effective, easy-to-use CRM solution worldwide." provides companies of all sizes with an enterprise-class CRM solution at a fraction of the cost, fraction of the time, and fraction of the risk of traditional software systems. delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, has added more customers than have Siebel, PeopleSoft, Oracle, and SAP combined.'s 4100-plus customers include Adobe Systems (NASDAQ:ADBE), Autodesk (NASDAQ:ADSK) Fujitsu (OTC: FJTSY), Siemens PT&D (NYSE:SI), USA Today (NYSE: GCI) and Wachovia (NYSE: WB).

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).