CompuCom Systems goes live with over 200 users on salesforce.com in fewer than 30 days
SAN FRANCISCO, CA — June 24, 2002 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that CompuCom Systems, Inc. (NASDAQ: CMPC), has standardized on salesforce.com's Web Services-based CRM solution. CompuCom, a provider of outsourcing and systems integration services, chose salesforce.com for the benefits available via an online software model. CompuCom decided on salesforce.com for a fraction of the cost, fraction of the time, and fraction of the risk of traditional software systems, and moved from decision to deployment for over 200 users in multiple locations around the country in less than a month.
With 56 services centers and 3800 employees around the United States, CompuCom was looking for a CRM solution to be the central, real-time repository for information from each region. CompuCom selected salesforce.com because the sophisticated online system could effectively track and manage its customers and prospects. Salesforce.com provides CompuCom's sales teams with all of the tools and data they need to deliver outstanding service to both customers and prospects. Since implementing the solution, CompuCom has been able to track and access results and opportunities on-demand, customize reports by region, customer, or other need, and tailor the system on the fly.
"When looking for a CRM solution, we were highly impressed by salesforce.com's ease of use, flexibility and quick implementation," said Ed Coleman, CompuCom CEO. "We chose not to evaluate client/server-based systems, because salesforce.com could offer us immediate benefits that the traditional software systems couldn't provide. Our sales team was able to promptly reallocate their time from gathering information to more selling and better customer care."
"One of the remarkable strengths of salesforce.com is that sales teams can have the solution implemented, customized, and rolled out with huge success in a matter of weeks," said Marc Benioff, chairman and CEO of salesforce.com. "Salesforce.com's unique combination of cost-effectiveness and rapid execution alleviates the need for the costly and long implementations of traditional client/server solutions."
Salesforce.com currently has over 4,700 customers for its online CRM solution, including global leaders such as le Meridien, Autodesk, and USA Today. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/au/, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).