Achieves 5,000 Customer Milestone

Fastest Growing Online CRM Company Adds More Customers Than Siebel, PeopleSoft, Oracle and SAP Combined

SAN FRANCISCO, CA — September 5, 2002 —, the market leader in online customer relationship management (CRM), today announced that the company has achieved 5,000 paying customers around the world over a three-year period, making it the fastest-growing CRM company of its kind. The company has 70,000 users in 107 countries accessing the service in multiple currencies and eight languages. With its unique "software as a service" model, continues to appeal to companies of all sizes, including small, medium, and large enterprises, and from many vertical industries, including technology, manufacturing, media, insurance, financial services, and professional services. Recent customer wins include Kikkoman, Le Meridien Hotels and Ericsson Microelectronics (Nasdaq; ERICY). announced today that Segway LLC, manufacturer of the first self-balancing electric-powered transporter, has become its 5,000th customer. (Please see corresponding release, "Segway LLC Standardizes On Enterprise Edition.")

In the past year, has added more CRM customers than Siebel (Nasdaq: SEBL), PeopleSoft (Nasdaq: PSFT), Oracle (Nasdaq: ORCL) and SAP (NYSE: SAP) combined, and now has more CRM customers than any of these vendors. According to many analysts, enterprise CRM software, such as offerings from Siebel, PeopleSoft, and SAP, fail to meet expectations more than 50 percent of the time, resulting in countless abandoned software implementations. Businesses have started to turn their backs on these solutions. In fact, a recent report from analyst Chuck Phillips of Morgan Stanley notes that Siebel has seen 30% sequential and 41% year-to-year decline in license revenue ("Siebel Continues to Slide; Downsizing Underway," 7/18/02).

A growing number of companies have left traditional client-server software for's online, pay-as-you-go model in order to see immediate ROI and a lower total cost of ownership. Recent customer wins that exemplify this trend are Arvato Services (formerly Bertelsmann Services), Javelin Technologies, a wholly owned subsidiary of NYFIX, Inc. (Nasdaq: NYFX) and Garrett Aviation.

"We needed an online CRM solution that delivered immediate benefit to our sales team without any barriers like high cost, long implementation, or the complex design of traditional CRM products," said Chris Larsen, executive vice president of sales and marketing for DecisionOne. " delivers an easy-to-use tool that our employees require to be effective, along with the reporting functionality that helps executive management assess and grow our business - all without requiring any significant, upfront investments in software, hardware or consultants."

"We are 100% focused on making our customers successful," said Marc Benioff, chairman and CEO of "That is why, more often than not, companies are choosing over solutions from our competition. Our customers consistently experience a high level of success in a matter of weeks versus months and without the risk of high up-front costs, lengthy implementation cycles and failure rates associated with traditional software."

Since launching in 1999, has gained tremendous international traction by adding customers in every region of the world.'s expanded global functionality includes a unique architecture that allows real-time access from anywhere in the world, multi-language support, and multi-currency capabilities. In addition, has maintained continuous, seamless upgrades to its service in an effort to meet the growing needs of its customers. Significant enhancements over the last few years include customer self-service, closed-loop marketing automation, and advanced integration capabilities. Offline Edition, a revolutionary browser-based solution that allows users to work offline with the same user interface as the online version, was made generally available in the summer of 2002. The comprehensive global online CRM solution provides a 360-degree view of the customer without the high risk, high cost and slow deployment process associated with traditional software systems.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).