Salesforce.com Named "Editors Choice" in PC Magazine

Winning streak continues as salesforce.com outshines both hosted and installed CRM solutions on feature-by-feature comparison

SAN FRANCISCO, CA — November 11, 2002 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that it received "Editors Choice" honors from PC Magazine in a head-to-head comparison of top online and client/server CRM solutions. This recognition complements two earlier five-star ratings bestowed on salesforce.com Professional and Enterprise Editions by the publication's editorial staff.

"Of the hosted CRM services, salesforce.com is still the one to beat," stated PC Magazine. "Well-integrated campaign management, lead management, opportunity, and forecasting tools, plus a clearly designed contact management interface set it apart."

In winning top honors, salesforce.com outperformed other online CRM solutions in the areas of feature set, feature integration, ease of use and pricing. Salesforce.com's enterprise-level features such as data integration, marketing functions, and offline capabilities with the same easy-to-use, browser-based interface, were key considerations in the judging. Editors also highlighted salesforce.com's significant benefits versus conventional client/server solutions in terms of implementation overhead, as well as automatic handling of backups, security and maintenance. The round-up, including a review of the salesforce.com application, can be found in the November 19, 2002, issue of PC Magazine or online at http://www.pcmag.com/article2/0,4149,640962,00.asp.

"PC Magazine has a pulse on the practical needs and considerations of business technology buyers, and we are very pleased that our product stood out so strongly," said Marc Benioff, chairman and CEO of salesforce.com. "The bottom line for this comparison is that salesforce.com can quickly and economically deliver powerful, integrated CRM functionality that is unparalleled by other hosted or installed solutions."

This award is the latest in a string of honors for salesforce.com that includes two five-star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editor's Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group and InfoWorld's 2001 CRM Technology of the Year.

In addition, a growing list of companies have switched to salesforce.com because of frustration with high costs, complex products and lengthy or unsuccessful implementations of client/server software. Salesforce.com currently has more than 5,000 customers employing its online CRM solution, including global leaders such as Le Meridien, Autodesk and USA Today. Salesforce.com delivers its CRM solution as an online information utility via a Web services infrastructure. In the past year, salesforce.com has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ:PSFT), Oracle (NASDAQ: ORCL) and SAP (NYSE: SAP) combined.

About Salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/au/.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/au/, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).