Announces Airforce Wireless Edition

Online CRM Market Leader Now Offers Real-Time Access Via Wireless Devices

SAN FRANCISCO, Calif. - November 18, 2002 -, the market leader in online customer relationship management (CRM), today announced the upcoming introduction of its latest product offering, Airforce Wireless Edition. Airforce Wireless Edition will allow sales teams to access and edit real-time, up-to-the-minute customer information in via their wireless devices, including personal digital assistants (PDAs) and mobile email devices. The wireless connection links users directly to the live CRM system, so there's no need for a local database and no synchronization hassles or data conflicts.

"IntraLinks is using Wireless Edition for everything from accessing contact details, to updating opportunity information, to managing our daily tasks - all while on the go," said Andrew Damico, general manager of the Financial Services Group at IntraLinks. "Having live, real-time access to via our wireless devices has really improved our outside sales process."

With Airforce Wireless Edition, customers will now be able to retrieve account, contact, and opportunity information, along with events and tasks, directly from using their BlackBerry Wireless Handheld< from Research In Motion (RIM) (NASDAQ: RIMM; TSX: RIM), wireless Pocket PC or Palm OS® device. Users will also be able to make updates to their customer and sales information. Designed expressly with the mobile salesperson in mind, Airforce Wireless Edition enables users to spend less time chasing down information and more time focused on closing deals. Generally available December 2, 2002, Wireless Edition also supports unique features such as natural language querying and custom fields.

" is extremely pleased to offer this wireless functionality to our ever-growing customer base and further our commitment to providing robust and comprehensive CRM anywhere in the world, at any time," said Marc Benioff, chairman and CEO of "Airforce Wireless Edition extends our benchmark convenience and ease of access to any user with a wireless device, increasing awareness and productivity for mobile and remote sales personnel."

"Wireless connectivity can help improve a company's productivity and competitive advantage," said Mark Guibert, vice president, brand management at Research In Motion. "Airforce Wireless Edition will allow sales teams to interact with time-sensitive customer data from the field using their BlackBerry handhelds and that can help drive return on investment for both BlackBerry and the CRM system."

Airforce Wireless Edition will be available starting Monday, December 2, 2002. It will be available for no additional cost to Enterprise Edition subscribers, and for $195/year per user for Professional Edition customers.

Beginning December 2, 2002, a special promotional partnership with Motient Corporation will offer customers a 30-day free trial package, including BlackBerry< handhelds, BlackBerry Enterprise Server software, wireless airtime, and the Airforce Wireless Edition. After the trial period, customers have the option to retain the BlackBerry handhelds for $99 each and subscribe to wireless airtime for $49/month. has more than 5,000 customers for its suite of products, including global leaders such as Le Méridien, Autodesk, and USA Today. delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ:PSFT), Oracle (NASDAQ: ORCL) and SAP (NYSE: SAP) combined.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).