Leading Collaborative Content Management Software Firm Replaces Conventional Mid-Market CRM Product with salesforce.com
SAN FRANCISCO, Calif. - December 5, 2002 - Salesforce.com, the market leader in online customer relationship management (CRM), today announced that iManage, Inc. [NASDAQ: IMAN], a leading provider of collaborative content management for global enterprises, has standardized on salesforce.com Professional Edition. After finding the CRM solution it employed from a conventional mid-market vendor to be overly complex and costly, iManage realized the advantages of salesforce.com's powerful, intuitive, and easily-implemented online CRM solution and migrated its existing database into salesforce.com. Within days of selecting salesforce.com, iManage's geographically dispersed sales representatives were up and running on the system, and able to access an integrated, 360-degree view of its customers. Additionally, iManage's international partner network was provided access to salesforce.com, enabling partners to follow up directly on sales opportunities and providing iManage instant updates on partner-driven sales.
"With salesforce.com, we have all the functionality we need for a productive sales process," said Eugene Alfaro, director of IT for iManage. "Our implementation was quickly completed with no surprises and no cost overruns. Now all of our sales representatives, including our remote team members, use the system fully, and we have vital customer information at our fingertips."
iManage joins a growing list of companies that have switched to salesforce.com because of frustrations with client/server software. According to many analyst firms, enterprise CRM software offerings fail to meet expectations over 50 percent of the time. Chuck Phillips of Morgan Stanley in Optimize Magazine (April 2002) has estimated that $130 billion in enterprise technologies purchased in the last two years has not been implemented, and that 40 percent of all enterprise software purchased is never installed.
"This is not the first customer who has switched from SalesLogix to salesforce.com," said Marc Benioff, chairman and CEO of salesforce.com. "We understand the challenges that companies face when client/server CRM systems don't perform as promised, and are pleased to provide an alternative that meets critical business needs without hassles and headaches."
Salesforce.com has achieved more than 5,400 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and USA Today. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, salesforce.com has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ:PSFT), Oracle (NASDAQ: ORCL), and SAP (NYSE: SAP) combined.