New Salesforce.com Office Edition Links World's Most Popular On-Demand CRM to Microsoft Office — World's Leading Desktop Productivity Suite

Tightly integrated solution allows businesses to easily access customer information from within Microsoft Office Word & Microsoft Office Excel, and leverage new features offered in the Microsoft Office 2003 Editions

SAN FRANCISCO, Calif. - January 14, 2004 - Salesforce.com, the world leader in delivering on-demand applications, today announced the salesforce.com Office Edition, which uses the latest XML Web services innovations to deliver tight integration between the leading customer relationship management (CRM) solution and the leading desktop productivity suite. By adding a new salesforce.com menu to Microsoft Office Word, Microsoft Office Excel, and Microsoft Office Outlook, the salesforce.com Office Edition provides easy automated delivery of key customer and sales information directly into Microsoft Office applications, allowing users to quickly create documents and reports with the real-time data that supports their unique business needs. The new salesforce.com Office Edition is available immediately to all salesforce.com customers and included in the salesforce.com subscription price.

"The salesforce.com office edition seamlessly integrates my two most often used interfaces - salesforce.com for customer information and Microsoft Office for productivity applications," said Bo Coughlin, Vice President of Commercial Business Development at Time Warner Cable. "Being able to automatically generate customer proposals in Word and perform easy to use analytics directly in Excel using data from salesforce.com will streamline the effectiveness of our business processes."

"Salesforce.com Office Edition is a great example of how partners can build on top of Microsoft Office to create new productivity solutions for customers," said Gytis Barzdukas, Director of Office Product Management at Microsoft. "Using Microsoft Office as a client for CRM data allows companies and teams to be more productive and efficient by easily accessing and using the latest customer information throughout their spreadsheets, documents and presentations."

The salesforce.com Office Edition is built on the sforce 2.0 on-demand application server and combines key customer and business information with the power and flexibility of Microsoft Office. Building on the Microsoft Office Outlook integration in the salesforce.com Winter '04 release, salesforce.com Office Edition allows users to create customized business productivity tools such as automatic proposal generators and custom analytics directly within Excel and Word. Furthermore, customers using the Microsoft Office 2003 Editions will benefit from additional capabilities, including integrated access to document protection tools and ease of use improvements, as well as programmatic extensibility via Visual Studio .NET 2003.

"Now, the world's most popular on-demand CRM is available from directly within Microsoft Office," said Marc Benioff, chairman and CEO, salesforce.com. "Tight integration between salesforce.com and Microsoft Office allows salesforce.com's 8,400 customers and 120,000 subscribers to seamlessly automate business processes and generate additional value from existing customer information."

About Salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/au/.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/au/, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).