Announces 12,000 Customers and 185,000 Paying Subscribers Worldwide as of September 30, 2004

SAN FRANCISCO — Oct. 6, 2004 — (NYSE:CRM), the market and technology leader in on-demand customer relationship management, today announced that as of September 30, 2004, the company's customer base has grown to approximately 12,000 customers and approximately 185,000 paying subscribers worldwide.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).