Cumulative score for site usability, communication and trust puts company ahead of its competitors
SAN FRANCISCO — June 2, 2006 — Salesforce.com (NYSE: CRM), the market and technology leader in on-demand business services, today announced that it has been given top marks in the Customer Respect Index (CRI™), an analysis and ranking completed by The Customer Respect Group, an international research and consulting firm that focuses on how corporations treat their online customers. The Customer Respect Index, part of The Customer Respect Group's Online Respect Study, provides a qualitative and quantitative in-depth analysis and independent measure of a customer's experience when interacting with companies via the Internet. Salesforce.com's cumulative score for site usability, communication and trust beat all its competitors' rankings.
"Unlike our competitors who retrofitted their offerings for the Internet, salesforce.com's solution was designed from the start to be delivered on demand, as a service," said Marc Benioff, chairman and CEO, salesforce.com. "The Customer Respect Group has put a quantitative measure to what our customers already know — that salesforce.com gives users an unmatched experience for managing and sharing information on demand."
In addition to the overall highest score, salesforce.com was noted particularly for its communications, including the ability to provide timely and consistent responses to emails, as well as to allow customers to initiate a one-on-one dialog via its website. More details regarding the Customer Respect Index are available on The Customer Respect Group web site at http://www.customerrespect.com/default.asp?hdnFilename=research_ind_crm_Q2_2006.htm.
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