Chicago Housing Authority Leverages Salesforce.com's AppExchange to Develop Custom Solutions to Serve Public Housing Residents

Social services organization builds unique solution enabling Chicago public service agencies to manage and share all their information on-demand

AppExchange platform enables customization to further enhance cross-department operations and data security

SAN FRANCISCO — June 5, 2006 — Salesforce.com (NYSE: CRM), the market and technology leader in on-demand business services, today announced that the Chicago Housing Authority, which is leading the City's program to rebuild and modernize the nation's third-largest public housing system, has chosen salesforce.com to enable case managers to track residents, support self-sufficiency and facilitate relocation. The Chicago Housing Authority retained Model Metrics LLC, a key salesforce.com implementation partner based in Chicago, to leverage the AppExchange platform to develop customized on-demand applications for its case managers and Chicago public services agencies.

HMS is one of the 22,700 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of April 30, 2006. Revenue and subscribers will be recognized as the service is delivered.

Unlike traditional businesses which track customers, the Chicago Housing Authority needed a solution to enable its constituents and partners — multiple public service agencies throughout Chicago — to use the system and be able to view and access data on public housing residents and their families. Ease of application development and customization was critical in the Chicago Housing Authority's evaluation because the organization needed to integrate data from existing home-grown systems and develop an application that securely shared only data that was necessary and appropriate for each particular user.

"Social services has historically been a 'pen and paper' operation, meaning important information was locked in file folders or, at best, kept in numerous spreadsheets and databases; so moving to a single, central repository for data was a huge step," said Benjamin Todd, senior manager of Relocation and Supportive Services at the Chicago Housing Authority. "Using the AppExchange platform, Model Metrics was able to quickly customize a tailored configuration of Salesforce to meet our unique business demands."

Using the expertise of Model Metrics, the Chicago Housing Authority leveraged the AppExchange platform to develop a number of custom applications to optimize operations, including:

About the Chicago Housing Authority

The Chicago Housing Authority (CHA) is a governmental agency appointed by the mayor of the City of Chicago. Its primary funding is by the federal government through the U. S. Dept. of Housing and Urban Development.

The CHA is currently in the seventh year of its 10-year Plan for Transformation, which is designed to rebuild or rehab a total of 25,000 apartments for public housing families and seniors. It is the largest reconstruction effort of public housing in U.S. history. The CHA is providing housing for every lease-compliant resident, and better access to services like job-training, day care and drug treatment, which can lead to meaningful economic opportunities. The Plan for Transformation is changing the dynamic of and reshaping some of Chicago's most desolate neighborhoods. It is also assisting public housing residents to improve their lives and those of their children through self-sufficiency.

About the Chicago Housing Authority

The Chicago Housing Authority (CHA) is a governmental agency appointed by the mayor of the City of Chicago. Its primary funding is by the federal government through the U. S. Dept. of Housing and Urban Development.

The CHA is currently in the seventh year of its 10-year Plan for Transformation, which is designed to rebuild or rehab a total of 25,000 apartments for public housing families and seniors. It is the largest reconstruction effort of public housing in U.S. history. The CHA is providing housing for every lease-compliant resident, and better access to services like job-training, day care and drug treatment, which can lead to meaningful economic opportunities. The Plan for Transformation is changing the dynamic of and reshaping some of Chicago's most desolate neighborhoods. It is also assisting public housing residents to improve their lives and those of their children through self-sufficiency.