Integrated solutions allow companies to automate best practices into customer communications
|SAN FRANCISCO — November 29, 2006 — Pragmatech, the worldwide leader in improving sales effectiveness through personalized communications, and salesforce.com [NYSE: CRM], the market and technology leader in on-demand business services, today announced the availability of Presentation Express and Proposal Express for the AppExchange. Through the integration of Pragmatech sales knowledge applications Presentation Express and Proposal Express with Salesforce, sales reps can easily automate best practices into their CRM-driven customer communications, resulting in higher performing sales teams and increased win rates. Presentation Express and Proposal Express for the AppExchange are now available at http://www.salesforce.com/appexchange. Applications available via the AppExchange directory are built using Apex, the world's first on-demand platform.|
|Pragmatech offers a suite of sales knowledge applications that guide sales reps in the adoption of best practices techniques for communicating with their customers at each stage of the buying cycle.|
|Presentation Express is a Web-based and intuitive presentation automation application that is changing the way that sales teams communicate with their prospects and customers. It is part of the incitePresentations presentation automation solution from Pragmatech, which also provides a robust set of presentation content management capabilities.|
|Sales teams can use Presentation Express to select, assemble, and personalize presentation content for each prospect and customer, choosing from guided, unguided and semi-guided modes, based on the level of automation and guidance needed. As sales reps build their presentations, information from Salesforce lead, contact and opportunity records is pre-populated, making it quick and easy to personalize the presentation for specific audiences. When finished, a link to the completed and personalized presentation is automatically saved back to the Salesforce record.|
|Proposal Express enables sales and marketing teams to rapidly create a wide range of customer-facing documents proposals, statements of work, letters, contracts, and more that address the specific information requirements of prospects and customers across the buying cycle. Sales reps and other customer-facing employees simply complete fill-in fields relative to the specific opportunity and click "Assemble" to generate the customer deliverable.|
|By integrating with Salesforce, personalized communications can be intelligently driven by CRM-maintained information for the customer. The personalized communications can be linked or attached to the Salesforce opportunity record, providing a documented history of customer communications. Capitalizing on the reporting capabilities of the Salesforce, sales management can gain valuable insight into what is being proposed, what messages are working, and what communications are most successful.|
|"Having already deployed Salesforce at Pragmatech as part of our own team's sales effectiveness arsenal, it was a logical next step to introduce Pragmatech's solutions for AppExchange to the marketplace," said Pragmatech senior vice president of marketing and business development David Fowler. "Pragmatech already routinely helps companies achieve higher win rates and more revenue per deal, and through this integration we can offer even greater levels of sales effectiveness as well as CRM adoption. We view this announcement as just the beginning of many initiatives that will have value for the joint salesforce.com and Pragmatech communities."|
|"Pragmatech provides an excellent solution for rapidly generating presentations, proposals and other sales communications tailored to customers' specific information requirements," said Matt Holleran, vice president, AppExchange partners, salesforce.com. "Salesforce.com customers can now deploy Pragmatech solutions integrated with Salesforce via the AppExchange to help improve sales effectiveness through personalized communications."|
Apex and the AppExchange
Apex, the world's first on-demand platform, provides unprecedented ease of customization and integration enabling a whole new generation of on-demand applications that go beyond CRM. All Apex components and applications can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange directory, enabling all the innovation that Apex unleashes to benefit the entire on-demand community.
|Pragmatech's Presentation Express and Proposal Express for AppExchange are two of more than 400 applications that are now available on salesforce.com's AppExchange, the world's first on-demand application directory, found at http://www.salesforce.com/appexchange.|
|The Apex platform, formerly known as the AppExchange platform, is available today. As previously announced, the next release of the Apex platform is currently scheduled to be available in conjunction with the release of Winter 07, and the Apex programming language is currently scheduled to be available during the first half of 2007.|
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